ALEXCIA TAYLOR
Hampton
Summary
Results-driven Customer Service Representative with a focus on effective communication and active listening. Experienced in identifying customer needs and providing personalized solutions to improve satisfaction. Committed to service excellence and customer loyalty. Authorized to work in the US for any employer.
Overview
2
2
years of professional experience
Work History
Member Services Representative
Maximus
10.2024 - 01.2025
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Resolved customer issues through thorough dispute investigation.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed health insurance registrations before, during, and after Open enrollment periods
- (Contract)
Member Service Representative (MSR)
Global Medical Response
05.2023 - 07.2024
- Scheduled medical rides for patients to ensure timely doctor appointments.
- Managed high volume of calls and emails, consistently exceeding response time metrics.
- Delivered exceptional customer service by addressing inquiries and complaints promptly.
- Recognized as top performer for consistently meeting key performance indicators.
- Conducted regular audits of data entries to maintain accuracy and rectify errors.
- Organized large volumes of data in spreadsheets for efficient retrieval.
- Collaborated with team members to resolve discrepancies in the database.
Wal-Mart Associate
Walmart
01.2023 - 02.2023
- Streamlined inventory management processes, minimizing waste and maintaining optimal stock levels.
- Stocked merchandise by clearly labeling items and arranging according to size and color.
- Delivered personalized shopping experiences for customers utilizing online pickup services.
- Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information.
- Provided exceptional service to retail customers, ensuring satisfaction during each interaction.
Dietary Aide
Tallahassee Memorial Healthcare
08.2022 - 10.2022
- Planned nutritious meal options for individuals with various health needs and conditions.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Education
Associate's degree - Pharmacy Technician
Ultimate Medical Academy
Tampa, FL05.2026
High school diploma - undefined
Bishop Hall Charter School
Thomasville, GA06.2020
Skills
- Proficient in computer applications
- Effective communication skills
- Administrative support experience
- Telemarketing and cold calling expertise
- Customer service excellence
- Strong time management abilities
- Sales strategies and upselling techniques
- Food safety and preparation skills
- Cash handling proficiency
- Mathematical competency
- Professional phone etiquette
- Management of medical records
- Cleaning and dishwashing tasks
- Inventory stocking and merchandising skills
- Microsoft Office applications knowledge (Word, PowerPoint)
- Data entry experience (1 year)
- Experience in assisted living environments
- Strong empathy
- Complaints management
- Data entry proficiency
- Account maintenance
- Payment management
- Product promotion
- Outbound calls
- CSR systems
- Teamwork and collaboration
Timeline
Member Services Representative
Maximus
10.2024 - 01.2025
Member Service Representative (MSR)
Global Medical Response
05.2023 - 07.2024
Wal-Mart Associate
Walmart
01.2023 - 02.2023
Dietary Aide
Tallahassee Memorial Healthcare
08.2022 - 10.2022
Associate's degree - Pharmacy Technician
Ultimate Medical Academy
High school diploma - undefined
Bishop Hall Charter School