Alexia Carter

Dispatch hospital staff, patient transport teams or emergency services as needed, Monitor communication systems (phones, radios, computer dispatch systems), Coordinate with nurses, physicians, public-safety and other hospital departments, Provide calm, clear communication during urgent or high-pressure situations, Ensure confidentiality and compliance with healthcare privacy regulations (e.g. HIPAA)

Helped clients with daily tasks, such as laundry, housekeeping, and shopping, Assisted residents in activities of daily living to maintain health and dignity, Provided compassionate care to elderly patients and children adapting to their individual

needs and preferences.

Reviewed incoming documentation for completeness prior to processing a claim, Provided customer service to policyholders and claimants by answering their questions, resolving disputes, and explaining coverage details. Analyzed claims to determine the extent of the company's liability, and made approval or denial decisions in accordance with policy provisions, Analyzed claims to determine the extent of the company's liability, and made approval or denial decisions in accordance with policy provisions.

Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding, Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers, Proficiently handled high call volumes while maintaining quality service standards, Met performance goals and call center metrics in a fast-paced performance setting.

Trained and supervised new staff to meet high-performance standards, Demonstrated strong leadership skills by managing and motivating team

members to increase productivity, Mentored crew members to drive development and reach company goals.