Alexia Harper
Alpharetta
Summary
To become an integral part of an established company and to secure position within the organization that offers opportunities for advancement and learning.
Overview
6
6
years of professional experience
Work History
Key Carrier
HomeGoods
11.2024 - Current
- Elevate overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Monitor key performance indicators to identify areas for improvement and implement necessary changes.
- Assist with day-to-day operations, working efficiently and productively with all team members.
Store Manager
Famous Footwear
06.2022 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Area Supervisor
Ross Department Store
09.2021 - 06.2022
- Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone
- Responsible for receiving merchandise truck when needed and process all merchandise with a sense of urgency
- Ensures recovery, sizing and markdowns are completed to company standards through teaching, assigning tasks, and following up per company best practice
- Responsible for reduction of loss due to damage
- Responsible for security of the building including opening/closing, associate entrance/exit control, Electronic Article Surveillance (EAS) device's daily function check, cash office security, armored carrier pick-ups and register area
Co-Manager
Journeys Kidz
06.2019 - 06.2021
- Assist in the management of the direct showroom, handle direct sales to walk-in customers, manage internet sales
- Assist with and preform numerous responsibilities, including administrative, policy and produces, personal issues, payroll preparation and submission
- Serves as the lead on office contests to motivate and generate revenue growth
- Complete all require paperwork and documentation according to guidelines and deadlines
Education
High School -
Duluth High School
Skills
- Payroll
- Administrative
- Retail Management
- Customer Service
- Cash Handling
- Merchandising
- Workplace safety
- Training and mentoring
- Team building
- Daily reporting
- Teamwork and collaboration
- Time management
- Reliability
Timeline
Key Carrier
HomeGoods
11.2024 - Current
Store Manager
Famous Footwear
06.2022 - 11.2024
Area Supervisor
Ross Department Store
09.2021 - 06.2022
Co-Manager
Journeys Kidz
06.2019 - 06.2021
High School -
Duluth High School
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