Alexia Martin
Duluth,GA
Summary
Detail-oriented Customer Service Representative with 4+ years of experience in reviewing customer accounts and resolving issues. Recognized by peers for effective communication and problemsolving skills. Self-motivated and a good communicator, looking to apply my experience in Microsoft Word and Customer Relations to provide exceptional service at your company.
Overview
8
8
years of professional experience
Work History
Healthcare Call Center Associate
Conduent
04.2024 - Current
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
Advisor II
Concentrix
03.2023 - 11.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Improved first-contact resolution rate with thorough understanding of company policies, products, and services.
- Managed high volume of chat inquiries while maintaining a professional and empathetic tone throughout interactions.
Resident Advisor
Eclaro
05.2023 - 01.2024
- Developed and maintain strong relationships with clients
- Provided guidance and support to clients in navigating complex HR policies and procedures
- Coordinated and facilitated conflict resolution between clients to ensure a harmonious living environment for all residents
- Conducted regular check-ins with clients to assess their overall satisfaction and address any concerns or issues
- Collaborated with other Resident Advisors to develop and implement initiatives that promote a healthy and inclusive living environment for all residents.
Customer Service Representive
Buy Buy Baby
02.2021 - 06.2023
- Assisted customers with product selection and provide recommendations based on their needs and preferences
- Developed and maintain a comprehensive knowledge of all products and services offered by the company, including the features, benefits, and pricing
- Ensured excellent customer service by consistently going above and beyond to exceed customer expectations
- Provided personalized assistance to customers in selecting and purchasing baby products based on their specific needs and preferences.
Sales Representative
Twin Towers Trading
06.2017 - 08.2019
- Identify potential leads and sales opportunities through research and networking
- Develop and deliver effective sales presentations and product demonstrations to potential clients
- Develop and maintain a thorough knowledge of the company's products and services.
Education
Certified Home Health Aide -
New York Institute of Health Careers LLC
Jamaica, NYHigh School Diploma -
Jacqueline Kenndedy Onassis High School
Skills
- Communication
- Time Management
- Critical Thinking
- Problem Solving
- Customer Assistance
- Problem-solving abilities
- Active Listening
- Data Entry
Timeline
Healthcare Call Center Associate
Conduent
04.2024 - Current
Resident Advisor
Eclaro
05.2023 - 01.2024
Advisor II
Concentrix
03.2023 - 11.2024
Customer Service Representive
Buy Buy Baby
02.2021 - 06.2023
Sales Representative
Twin Towers Trading
06.2017 - 08.2019
Certified Home Health Aide -
New York Institute of Health Careers LLC
High School Diploma -
Jacqueline Kenndedy Onassis High School
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