Alexianna Adams
Atlanta
Summary
Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Customer Relations and Service Satisfaction. Proficient in job execution and proven track record of success in compliance, customer service and leadership. strategic and creative thinker with solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in teaching, coordinating, monitoring, evaluating and communicating clients. Results-oriented professional with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness and good judgement. Performance-driven team player with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
SECURITY OFFICER
ALLIED UNIVERSAL
Atlanta
07.2021 - 08.2025
- Compile Data and complete monthly statistical reports
- Observe and report activities and incidents at assigned client site
- Periodic patrols to check for irregularities
- Inspection of protection devices and fire control equipment
- Respond quickly to emergent situations such as fires, bomb threats, flooding, water discharges, elevator emergencies and hazardous materials
- Analyzation of circumstances in order to adopt effective courses of action
- Preparation of logs and reports as required
- Monitored CCTV systems to ensure safety and security of premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided escorts for visitors as needed throughout the facility.
SHIFT MANAGER
POPEYES
Atlanta
02.2019 - 05.2022
- Maintain excellent customer service by stressing “the customer comes first” in all weekly employee meetings
- Hire, train, coach and developed team members, with the express purpose of integrating talented individuals into a team capable of exceeding all customer and corporate expectations with regards to service, food safety and restaurant cleanliness
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Supervised team members during busy shifts to ensure efficient service.
- Motivate staff through acknowledgement of hard work, achievements and instilling accountability
- Provide coaching and counseling for staff as needed which developed an efficient, respectful team
- Assist management team in developing solutions to improve quality service
Loader and Unloader
UNITED PARCEL SERVICE (UPS)
Atlanta
08.2017 - 01.2019
- Safely, efficiently, and accurately pick and load all delivery trucks per order requirements, hands-on experience in monitoring products as they are moved from one place to another in order to ensure safety of the shipment involved
- Assisted in training new employees on proper handling techniques and equipment use.
- Communicated effectively with supervisors about workflow issues or supply needs.
- Worked collaboratively with other team members to complete projects in a timely manner.
- Highly experienced in performing duties that are part of a loader’s job including loading merchandise, in-depth knowledge of conveyors, hoists and other related equipment
- Thorough understanding of invoices and experienced in checking and cross checking to see if they coincide with delivery goods
- Comprehensive understanding of gauge readings and computer software needed for a loader’s job, good knowledge of computer programs used to record delivery statuses
- Demonstrated initiative, good judgment, and ability to express thoughts effectively, reliable, worked independently and in a team environment
Education
HIGH SCHOOL DIPLOMA -
LIFE CHRISTIAN ACADEMY
Atlanta, GA 08.2014 - 05.2017
Skills
- Microsoft Office Customer Service
- Inventory Management
- Sales Support
- Reports/Documentation
- Result Execution
- Customer Focused
- Communications Skills
- Time Management
- Attention to Detail
- Interpersonal Skills
- Problem Solving
- Team Management
- Conflict Resolution
- Process Improvement
- Quality Assurance
- Leadership
- CCTV monitoring
- Security guard license
- Staff training
Timeline
SECURITY OFFICER
ALLIED UNIVERSAL
07.2021 - 08.2025
SHIFT MANAGER
POPEYES
02.2019 - 05.2022
Loader and Unloader
UNITED PARCEL SERVICE (UPS)
08.2017 - 01.2019
HIGH SCHOOL DIPLOMA -
LIFE CHRISTIAN ACADEMY
08.2014 - 05.2017