Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership 2.0 Class
Languages
Timeline
Generic

Alexis Allen

2963 Fields Dr

Summary

Dynamic Front Desk Manager with a proven track record at LaQuinta Inn & Suites, excelling in visitor experience enhancement and effective issue resolution. Recognized for strong leadership and problem-solving skills, fostering a collaborative environment that improved team performance and guest satisfaction. Committed to delivering exceptional hospitality services and maintaining high operational standards.

Overview

12
12
years of professional experience

Work History

Front Desk Manager

LaQuinta Inn & Suits
03.2024 - 05.2025
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Managed front desk maintenance of client records and lab data.
  • Checked guests in out of hotel, made reservations, and processed payments.

Cook Shift Leader

Taco Bell
10.2021 - 03.2024
  • Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
  • Maintained well-organized mise en place to keep work consistent.
  • Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
  • Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
  • Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
  • Improved kitchen efficiency by implementing streamlined cooking processes and procedures.

Overnight Stocker

Walmart
08.2020 - 10.2021
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Cook Shift Leader

Burger King
12.2018 - 07.2020
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Placed orders to restock items before supplies ran out.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.

Specimen Processor

Quest Diagnostics
10.2015 - 11.2018
  • Followed safety protocols while handling hazardous materials.
  • Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
  • Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
  • Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.

Sales Associate

Publix
03.2013 - 09.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

Education

High School Diploma -

Martin Luther King Jr High School
Lithonia, GA
05-2014

High School Diploma -

Gwinett Tech
Atlanta, GA
05-2014

Skills

  • Consumer engagement strategies
  • Check-in and Check-out procedures
  • Effective issue resolution
  • Effective issue resolution
  • Visitor experience enhancement
  • Conflict management
  • Customer service expertise
  • Strong leadership attributes
  • Hospitality service expertise
  • Hospitality services
  • Strong verbal and written skills
  • Reception expertise
  • Listening skills
  • Hospitality management
  • Problem-solving skills
  • Problem-solving

Accomplishments

  • Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
  • Promoted from front desk clerk to front desk manager within 18 months of hire due to exceptional job performance.
  • Developed programs that encouraged front office team members to provide exceptional service, which resulted in higher online ratings on TripAdvisor.
  • Communicated with all departments efficiently as well as with the hotel owner to ensure functionality throughout 250-room property.
  • Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.

Leadership 2.0 Class

Leadership 2.0 generally refers to a program or class that focuses on developing advanced leadership skills beyond the basics, often emphasizing adaptive leadership, self-awareness, and strategic thinking. This programs aim to equip participants with tools and strategies to lead effectively in complex and dynamic environments. This class goes beyond fundamental leadership skills and explore more advanced topics like adaptive leadership, emotional intelligence, and strategic communication.

Languages

Spanish
Limited Working

Timeline

Front Desk Manager

LaQuinta Inn & Suits
03.2024 - 05.2025

Cook Shift Leader

Taco Bell
10.2021 - 03.2024

Overnight Stocker

Walmart
08.2020 - 10.2021

Cook Shift Leader

Burger King
12.2018 - 07.2020

Specimen Processor

Quest Diagnostics
10.2015 - 11.2018

Sales Associate

Publix
03.2013 - 09.2015

High School Diploma -

Martin Luther King Jr High School

High School Diploma -

Gwinett Tech

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Alexis Allen