Alexis Ballentine
Fairburn,GA
Summary
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
12
12
years of professional experience
Work History
Claims Representative
Progressive
04.2020 - 03.2024
- Worked productively in fast-moving work environment to process large volumes of approximately 30 claims per day.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Customer Service Representative
Huntington National Bank
02.2016 - 04.2020
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high call volume of approximately 40 calls per day, while consistently maintaining professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
Customer Service Representative
Chase Bank
02.2012 - 01.2016
- Handled approximately 30 customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Mifflin High School
Columbus, OH06.2011
Skills
- Microsoft Office
- Insurance Claims Review
- Claims Investigation
- Time Management
- Team Collaboration
- Data Analysis
Timeline
Claims Representative
Progressive
04.2020 - 03.2024
Customer Service Representative
Huntington National Bank
02.2016 - 04.2020
Customer Service Representative
Chase Bank
02.2012 - 01.2016
High School Diploma -
Mifflin High School
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