Alexis Coker
Crandall
Summary
Dedicated Income Maintenance Caseworker skilled in customer service and eligibility determination. Known for effective communication and problem-solving abilities, driving high client satisfaction in social service programs.
Overview
10
10
years of professional experience
Work History
Income Maintenance Caseworker II
Cherokee County Department of Social Services
Murphy, NC
10.2023 - Current
- Assessed client eligibility for various social services programs and benefits.
- Conducted comprehensive interviews to gather necessary information for case evaluations.
- Maintained accurate records and documentation in compliance with departmental policies.
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Reduced errors in benefit calculations by regularly reviewing and updating financial data in client records.
Catering Coordintor Team Lead
Amazing Grace Catering & Events
Blairsville, GA
08.2019 - 10.2023
- Coordinated logistics for events, ensuring seamless execution of catering services.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
- Implemented efficient inventory management practices to optimize resource allocation.
- Trained and mentored new staff on operational procedures and event coordination techniques.
Personal Care Attendant
Chance 4 Change
Eureka, CA
10.2018 - 08.2019
- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted clients with mobility, personal hygiene, and meal preparation to enhance quality of life.
- Monitored client health status and reported changes to healthcare professionals for timely intervention.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition to healthcare providers.
- Facilitated social interaction for homebound clients through engaging conversations and recreational activities.
Patient Registration Specialist
Redwood Memorial Hospital
Fortuna, CA
01.2017 - 10.2018
- Facilitated patient check-in processes, ensuring accurate data entry and compliance with hospital protocols.
- Collaborated with clinical staff to streamline patient registration workflows and enhance overall efficiency.
- Implemented quality control measures to verify accuracy of patient information and reduce discrepancies.
Certified Nurse Assistant
Eureka Rehabilitation and Wellness Center
Eureka, CA
01.2016 - 01.2017
- Assisted patients with daily living activities, enhancing overall quality of care.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
- Collaborated with interdisciplinary teams to develop personalized care plans for residents.
Education
Bachelor of Science - Human Services
Gordon State College
Barnesville, GA05-2027
Associate of Science - General Education
Utah State University
Logan, UT05-2022
High School Diploma -
Granite Hills High School
Apple Valley, CA06-2007
Skills
- Customer service
- Schedule management
- Eligibility determination
- Policy interpretation
- Problem-solving
- Multitasking
- Organizational skills
- Verbal and written communication
- Relationship building
- Teamwork and collaboration
Timeline
Income Maintenance Caseworker II
Cherokee County Department of Social Services
10.2023 - Current
Catering Coordintor Team Lead
Amazing Grace Catering & Events
08.2019 - 10.2023
Personal Care Attendant
Chance 4 Change
10.2018 - 08.2019
Patient Registration Specialist
Redwood Memorial Hospital
01.2017 - 10.2018
Certified Nurse Assistant
Eureka Rehabilitation and Wellness Center
01.2016 - 01.2017
Bachelor of Science - Human Services
Gordon State College
Associate of Science - General Education
Utah State University
High School Diploma -
Granite Hills High School