Alexis Collins
Atlanta,GA
Summary
Dedicated and experienced leader in customer service, sales, marketing, communications, and administration, with a proven track record of driving results and fostering team collaboration. Over 10 years of expertise in enhancing customer satisfaction and streamlining operations to support organizational goals. Committed to leveraging skills and experience to contribute to the success of a dynamic company. Eager to embrace new challenges that promote growth and innovation.
Overview
16
16
years of professional experience
Work History
Sleep Expert
Mattress Firm
05.2025 - Current
- Educated customers on sleep products and benefits to enhance purchasing decisions.
- Assisted in maintaining store presentation and inventory management for optimal customer experience.
- Collaborated with approximately 10 team members to develop tailored sleep solutions for diverse customer needs.
- Trained new staff on sales techniques and product knowledge, fostering a knowledgeable sales team.
Sleep Expert
Mattress Firm
08.2021 - 04.2025
- Ensure timely open and close procedures
- Maintain store's cleanliness, appearance, promotions and proper signage
- Assist guests with load outs and in-store purchases
- Professional communication managing approximately 15 incoming calls, podium messages and emails per day from customers and representation of company's brand in all internal and external interaction
- Provide product knowledge and tutorials to guests
- Adhere to all sales and processing policies to ensure the proper creation and execution of customer invoicing
- Maintain performance through achievement of targeted goals (KPI's)
- Maintain accurate inventory and product availability
Administrative Manager
E Mann Transportation
02.2010 - 10.2021
- Oversaw daily operations to ensure efficient workflow and adherence to company policies.
- Developed and implemented administrative procedures to improve overall office efficiency. Managed approximately 25 emails, calls and dispatches per day from Brokers and customers.
- Coordinated communication between departments to streamline project management processes.
- Managed budgeting and expense tracking, ensuring optimal resource allocation.
Independent Associate
Legal Shield
04.2017 - 08.2021
- Inbound and outbound calls
- Review, process and complete client documents and applications
- Communicate effectively and in a timely manner with team and clients
- Schedule appointments with clients and provide information regarding the benefits of ID protection and legal services
- Set up and conduct presentations and seminars for marketing, educational and training sources approximately 8 times a week.
- Attend monthly meeting and classes
Administrative Assistant
DaVita
06.2012 - 09.2018
- Communicate effectively with patients, caregivers, team, physicians, district and regional manager and out-sourced facilities
- Inbound and outbound calls and emails
- Receive, organize and update documents, approximately 40 patient charts and files, staying 100% compliant
- Verify insurance and benefits
- Schedule and follow up with appointments, treatments, counseling and medical orders
- Maintain inventory, order supplies and streamlined operations allowing Management staff an increase revenue by 25%
Education
High School Diploma -
Clarkston High School
Clarkston, GASkills
- Effective interpersonal communication
- Effective time management
- Collaborative team player
- Skilled in MS Office applications
- Content creation
- Relaxation techniques instruction
- Sleep assessment
- Customer service
Accomplishments
- Documented and resolved KPIs which led to exceeding company goals and obtaining rank as the number one Sleep Expert in the Region.
Salesperson of the Quarter
The company Mattress Firm started a rigorous campaign focusing on store budgets and district sales. The goals for the period concluded with results of an entire district exceeding goals and an extension of that, I ranked number one out the team, excelling in three major categories. This momentum would ensure achievement is real and continued strategic growth.
Timeline
Sleep Expert
Mattress Firm
05.2025 - Current
Sleep Expert
Mattress Firm
08.2021 - 04.2025
Independent Associate
Legal Shield
04.2017 - 08.2021
Administrative Assistant
DaVita
06.2012 - 09.2018
Administrative Manager
E Mann Transportation
02.2010 - 10.2021
High School Diploma -
Clarkston High School