Alexis Dumas
Dacula
Summary
Dedicated professional with expertise in customer service, time management, and trend tracking. Skilled at troubleshooting issues and developing effective solutions. Strong verbal and written communication skills with a background in building positive relationships and exceeding goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
10.2020 - Current
- Ensured production areas remained clean and organized to prevent violations.
- Executed store opening and closing tasks efficiently.
- Implemented company policies and regulations with employees.
- Addressed customer inquiries with effective solutions.
- Operated and maintained espresso machines, blenders, and commercial coffee brewers.
- Provided training to new team members using positive reinforcement techniques.
Server
Longhorn Steakhouse
09.2024 - 02.2025
- Executed side work tasks including rolling silverware, polishing glassware, and refilling condiments during downtime.
- Demonstrated agility in mastering updates to menu items and promotions.
- Engaged in staff meetings to offer suggestions for service improvement.
- Supported kitchen operations to maintain prompt order fulfillment.
Server
Tacos & Tequilas Mexican Grill
03.2022 - 05.2024
- Welcomed customers upon store entry and addressed their needs promptly.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Cashier
McDonald's
09.2018 - 04.2020
- Cultivated warm relationships with regular customers.
- Utilized POS system to process orders, manage billing, and handle complimentary items.
- Utilized skills to foster customer satisfaction and loyalty.
- Established welcoming atmosphere for guests upon arrival.
Education
Dental Assisting Certificate - Dental Assisting
Mint Dental Assistant Academy
Peachtree Corners, GA04.2023
Dental Hygiene
Georgia State University
Atlanta, GeorgiaHigh School Diploma -
Dacula High School
Dacula, GA05.2020
Skills
- Schedule Management
- Workplace Safety
- Critical Thinking
- Time Management
- Task Prioritization
- Attention to Detail
- Adaptability and Flexibility
- Crisis Management
- Cash handling
- Employee training
- Staff management
Certification
- Certified Dental Assistant
- CPR/BLS
Language
English
Native
Timeline
Server
Longhorn Steakhouse
09.2024 - 02.2025
Server
Tacos & Tequilas Mexican Grill
03.2022 - 05.2024
Shift Supervisor
Starbucks
10.2020 - Current
Cashier
McDonald's
09.2018 - 04.2020
Dental Assisting Certificate - Dental Assisting
Mint Dental Assistant Academy
Dental Hygiene
Georgia State University
High School Diploma -
Dacula High School
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