Alexis Gay
Conyers
Summary
Skilled Customer service-oriented specialist with 10 years of experience in enhancing operational efficiency and team performance across various sectors. Proven track record in implementing systems that reduce processing times and improve customer satisfaction. Experienced in training staff and resolving inquiries, ensuring a seamless customer experience. Adept at coordinating personnel matters and optimizing inventory management, driving success in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Amazon Warehouse Associate
Amazon Warehouse
Forest Park, GA
08.2025 - 06.2026
- Collaborated with team members to streamline order fulfillment and improve workflow efficiency.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Conducted regular quality checks on incoming and outgoing shipments to maintain product standards.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Store Associate
DECA Commissary
Fort Johnson, LA
05.2024 - 07.2025
- Maintained a clean and organized store environment, ensuring merchandise was properly displayed and shelves were stocked
- Processed customer transactions accurately and efficiently using the point-of-sale system
- Assisted with inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks
- Resolved customer complaints or concerns promptly and effectively to ensure customer satisfaction
- Efficiently picked and packed customer orders according to established guidelines
- Resolved customer inquiries regarding returns or exchanges in a professional and timely manner
- Performed quality checks on products before packaging, ensuring that only defect-free items were shipped to customers
- Collaborated with team members to ensure timely completion of daily order fulfillment targets
- Trained new employees on order filling procedures, safety protocols, and company policies
- Operated material handling equipment such as forklifts or pallet jacks to move products within the warehouse as needed
- Participated in regular inventory counts to ensure accuracy of stock levels
- Collaborated with customer service team to resolve any issues related to incorrect or missing items in orders
Office Manager
Westin Services
New Llano, LA
03.2022 - 07.2024
- Reduced order processing time with the implementation of barcode scanning and electronic inventory tracking.
- Enhanced workplace safety, conducting regular inspections and addressing potential hazards promptly.
- Optimized storage space utilization through strategic placement of products based on size, weight, and frequency of access.
- Coordinated with shipping carriers to schedule pickups and deliveries, ensuring orders were processed efficiently without delays.
- Assisted in annual budget planning by analyzing operational expenses related to labor costs, equipment maintenance, and supplies purchasing.
- Provide coordination on personnel matters within the facility
- Oversees all human resource issues including staffing, and staff relations, orientation and development
- Uses appropriate communication skills and acknowledge of age/ cultural, and provides emergency response, and assistive.
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
- Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/subcontractors in a professional manner
General Warehouse Associate
Fed Ex Ground
Ellenwood, GA
09.2018 - 11.2022
- Sorted and organized incoming and outgoing shipments to optimize workflow and reduce delays.
- Collaborated with team members to ensure timely processing of high-volume shipments during peak periods.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Warehouse Specialist
Hire Dynamics Atlanta Ga
Conyers, GA
07.2015 - 08.2017
- Packaged items for safe shipment and protection from damage in transit.
- Loaded and unloaded items from and to shipping containers and vessels.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
- Verified amount of items received in orders and cross-checked with invoices.
Education
High School Diploma - General Studies
Charles R Drew High School
Riverdale, GA05.2012
Certified Phlebotomy Technician - Phlebotomy
Lovelace Multicare Training Institute
Atlanta, GA06.2026
Skills
- Record keeping
- Administrative Assistant
- Order entry
- Office supply management
- Inventory
- Order fulfillment
- Attention to detail
- Client invoicing
- Quickbooks
- Accounts payable and receivable
- Critical thinking
Certification
- Certified Phlebotomy Technician
- Driver's License
Timeline
Amazon Warehouse Associate
Amazon Warehouse
08.2025 - 06.2026
Store Associate
DECA Commissary
05.2024 - 07.2025
Office Manager
Westin Services
03.2022 - 07.2024
General Warehouse Associate
Fed Ex Ground
09.2018 - 11.2022
Warehouse Specialist
Hire Dynamics Atlanta Ga
07.2015 - 08.2017
High School Diploma - General Studies
Charles R Drew High School
Certified Phlebotomy Technician - Phlebotomy
Lovelace Multicare Training Institute
Additional Information
Authorized to work in the US for any employer