ALEXIS GRESHAM
ATHENS
Summary
Versatile professional with expertise in customer service and operations. Proven ability to lead teams, manage high-volume communications, and implement effective solutions, resulting in improved customer satisfaction and operational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Digital Sales & Service Representative
Wayfair Inc.
Athens
05.2023 - 01.2026
- Delivered empathetic and professional customer service via inbound calls, chats, and emails, building strong customer relationships
- Managed high volume of 50-60 calls per shift in a fast paced, structured environment, ensuring timely and effective responses.
- Utilized conflict management to de-escalate customer concerns while maintaining professionalism.
- Applied analytical problem-solving to provide tailored solutions, achieving first contact resolution
- Navigated multiple browsers, tabs, and tools efficiently to support customer inquiries and issue resolution.
- Proactively communicated and planned for unexpected events to maintain reliability and attendance.
- Identified and escalated systemic issues to leadership to improve customer experience.
Operations Assistant
Amazon Inc
Jefferson
02.2021 - 11.2023
- Supported daily department management including labor allocation, leading meetings, and assigning duties to ensure operational efficiency.
- Communicated effectively with internal and external suppliers to maintain workflow and compliance.
- Worked at a required pace to meet daily production schedules.
- Managed a team of 10-20 associates at a time.
- Tracked and reported labor hours and associate performance to support area success.
- Assisted floor associates through training and compliance verification. enhancing team capabilities.
Retail Sales Associate
The Retail Outsource Company (TROC)
Athens
07.2018 - 01.2021
- Delivered personalized customer service by advising clients on products that met their needs and preferences.
- Welcomed and engaged customers, fostering rapport and trust to enhance shopping experience.
- Explained user instructions clearly, improving understanding and satisfaction.
- Provided ongoing customer support, efficiently resolving inquiries and issues to ensure positive experiences.
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL06-2025
Skills
- Sales techniques
- Customer Service oriented
- MS Excel
- MS Word
- MS PowerPoint
- Typing Speed: 50 WPM
- Problem solving skills
- Complete tasks on time
- Team player
- Written and verbal communication
Certification
- HIPAA
Awards
- Ultimate Medical Academy Dean's List
- Ultimate Medical Academy Honor Roll
Timeline
Digital Sales & Service Representative
Wayfair Inc.
05.2023 - 01.2026
Operations Assistant
Amazon Inc
02.2021 - 11.2023
Retail Sales Associate
The Retail Outsource Company (TROC)
07.2018 - 01.2021
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy