Summary
Overview
Work History
Education
Skills
Timeline
Assessments
Generic

Alexis Hogan

Riverdale

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Stand-Up Forklift Operator

Lineage Logistics - Cold
10.2024 - Current
  • Operated stand-up forklifts to transport materials across warehouse efficiently.
  • Inspected equipment daily to ensure optimal performance and safety compliance.
  • Collaborated with team members to optimize workflow and enhance productivity.
  • Trained new operators on safe handling procedures and equipment operation.
  • Increased warehouse efficiency by operating stand-up forklifts to manage inventory and load/unload products.
  • Supported warehouse team members in completing tasks outside of forklift operations, as needed, to maintain overall workflow.
  • Minimized product damage by carefully handling items during transportation within the warehouse facility.
  • Efficiently sorted inbound shipments, preparing products for storage or further processing.
  • Maintained a clean and hazard-free work environment by promptly addressing spills or obstructions on the floor area.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Eligibility Specialist

Maximus
03.2024 - 09.2024
  • Evaluated client eligibility for various programs, ensuring compliance with regulatory guidelines.
  • Collaborated with healthcare providers to gather necessary documentation for case evaluations.
  • Streamlined application processes by implementing new tracking systems, enhancing workflow efficiency.
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
  • Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.

Customer Service Representative

Fusion BPO Services
04.2022 - 01.2024
  • Managed high-volume calls, ensuring prompt and accurate responses to client needs.
  • Trained new team members on customer service protocols and system navigation.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Worked flexible hours across night, weekend, and holiday shifts.

Amazon Warehouse Associate

Amazon
11.2021 - 02.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Manager

Vapor life
02.2018 - 10.2021
  • Oversaw daily operations, ensuring compliance with industry standards and regulations.
  • Developed and implemented training programs to enhance team performance and operational efficiency.
  • Streamlined inventory management processes, reducing waste and improving stock accuracy.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved marketing to attract new customers and promote business.

Supervisor

Restoration Professionals
01.2017 - 01.2018
  • Trained and mentored staff on best practices in restoration processes and customer service.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Managed project timelines, coordinating resources to meet client expectations and deadlines effectively.
  • Conducted regular inspections to assess quality of work, addressing issues proactively to maintain high standards.
  • Maintained records and logs of work performed and materials and equipment used.
  • Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.

Education

High School Diploma -

Palm Beach Lakes High School
West Palm Beach, FL
05-2017

Skills

  • Order picking
  • Shipping and receiving
  • Warehouse safety
  • Loading and unloading
  • Team player
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Task delegation

Timeline

Stand-Up Forklift Operator

Lineage Logistics - Cold
10.2024 - Current

Eligibility Specialist

Maximus
03.2024 - 09.2024

Customer Service Representative

Fusion BPO Services
04.2022 - 01.2024

Amazon Warehouse Associate

Amazon
11.2021 - 02.2022

Manager

Vapor life
02.2018 - 10.2021

Supervisor

Restoration Professionals
01.2017 - 01.2018

High School Diploma -

Palm Beach Lakes High School

Assessments

  • Work style: Conscientiousness — Proficient
  • December 2021
  • Tendency to be well-organized, rule-abiding, and hard-working
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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Alexis Hogan