Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Johnson

Kennesaw

Summary

Versatile leader and team player with backaground in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

13
13
years of professional experience

Work History

Package Handler

Fed Ex Ground
Kennesaw
08.2024 - Current
  • Adapted to various environmental conditions in warehouse and outdoor settings.
  • Managed time efficiently to meet or exceed productivity targets.
  • Assisted in training new employees on package handling processes.
  • Participated in regular safety meetings and training sessions.
  • Organized packages according to type, size, destination, and other specifications.
  • Followed company policies and procedures for secure package handling.
  • Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
  • Worked flexible hours, including weekends and holidays, to meet business needs.
  • Collaborated with team members to improve workflow and increase productivity.
  • Complied with federal, state, and company regulations regarding package handling.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Assisted with loading and unloading of irregularly shaped or oversized packages manually.

Ordering Coordinator

BSC
Atlanta
05.2022 - Current
  • Company Overview: The Home Depot- Home Exteriors
  • Convert sales revenue to installed revenue by processing window and door orders based on regional and divisional objectives.
  • Communicate with vendors, sales, and installation managers to ensure accurate order entry.
  • Track customer issues, identify patterns, root causes, and solve problems using recommended solutions.
  • The Home Depot- Home Exteriors

Installation Service Coordinator

BSC
Atlanta
05.2021 - 05.2022
  • Company Overview: The Home Depot- Home Exteriors
  • Utilize installation management tools and provide accurate communications.
  • Ensure that all new installations are booked.
  • Regularly review the installation backlog.
  • Work with various types of member correspondence.
  • Ensure general information and project status are documented.
  • The Home Depot- Home Exteriors

Customer Service Rep/Resolutions Expeditor

OCC
Kennesaw
04.2018 - 05.2021
  • Delivers first-call resolution to customer inquiries with empathy and professionalism by providing each customer with a customized experience on every call.
  • Expedites online ordering by employing the needs and requests of customers’ projects, providing inventory information, product specifications, delivery eta, and upselling products to supplement customer needs.
  • Research and resolve service, product, and billing issues; effectively de-escalates irate calls with minimal supervisor intervention.
  • Maintains detailed and updated records of all customer interactions.
  • Consistently meets department metrics and goals.

Assistant Manager

Krystal
Marietta
06.2017 - 02.2018
  • Consistently delivered high-quality customer and employee experiences while achieving company financial goals.
  • Daily business included opening and closing the restaurant, making deposits, and monitoring previous day’s numbers, schedules, financial data, and logs.
  • Interviewed and trained new employees.
  • Efficiently and effectively resolve customer complaints.
  • Maintained impeccable brand operating standards for product procedures & promotion, cleanliness standards, and customer service expectations.

Medical Assistant

Middle Tennessee Occupational & Environmental Medicine
Lavergne
10.2016 - 05.2017
  • Measured and recorded vital signs, administered EKGs, and charted accurate information in patient files.
  • Completed audiogram and vision tests; prepared and gave injections.
  • Performed venipuncture and capillary punctures, urinalysis, and drug screens.

Assistant Manager

Dollar General
Nashville
05.2012 - 10.2016
  • Inventory, organized back stock room, and adhered to compliance standards by ensuring operating licenses were displayed appropriately.
  • Coordinated with vendors to ensure timely product delivery; assisted with unloading trucks and shelving items.

Education

Associate of Science - Insurance Billing and Coding Specialist

Herzing University
Atlanta, GA
01.2023

Skills

  • Exceptional customer service
  • Management and training experience
  • Outstanding oral and written communication skills
  • Excellent problem-solving and time management skills
  • Proficient use of MS Office and customer service software
  • Inbound/Outbound Calling
  • Call center
  • Inventory management
  • Order processing
  • Time management
  • Team collaboration
  • Problem solving
  • Employee training
  • Vendor communication
  • Data entry
  • Medical coding
  • Insurance verification
  • Billing software
  • Record keeping
  • Medical billing
  • Electronic health records
  • 3M encoder
  • Charting and clinical documentation
  • Documentation accuracy
  • Clerical functions
  • Medical billing processing

Timeline

Package Handler

Fed Ex Ground
08.2024 - Current

Ordering Coordinator

BSC
05.2022 - Current

Installation Service Coordinator

BSC
05.2021 - 05.2022

Customer Service Rep/Resolutions Expeditor

OCC
04.2018 - 05.2021

Assistant Manager

Krystal
06.2017 - 02.2018

Medical Assistant

Middle Tennessee Occupational & Environmental Medicine
10.2016 - 05.2017

Assistant Manager

Dollar General
05.2012 - 10.2016

Associate of Science - Insurance Billing and Coding Specialist

Herzing University

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