Alexis M. Cosby
Greensboro
Summary
Accomplished management professional with over eight years of progressive experience in customer service, hospitality, and administrative operations. Proven track record in team leadership, front desk management, and delivering exceptional guest experiences. Skilled in communication, scheduling, conflict resolution, and proficient in Microsoft Office Suite. Eager to contribute strong leadership and operational expertise to a forward-thinking organization committed to excellence and growth.
Overview
9
9
years of professional experience
Work History
General Manager
Sleep Inn
08.2022 - 08.2025
- Overseen daily operations, guest services, and staff management to ensure excellent service standards
- Managed scheduling, payroll coordination, inventory orders, and quality control
- Addressed and resolve guest concerns, ensuring a positive guest experience
- Managed budgets, control costs, and coordinate with corporate leadership to meet business goals
Customer Service Representative
Check Into Cash
03.2022 - 07.2022
- Verified customer information and processed loan applications and transactions
- Cashed checks while adhering to strict verification procedures and compliance standards
- Advised customers on short-term financial solutions, maintaining confidentiality and policy adherence
Front Desk Manager
Quality Inn & Suites
03.2016 - 01.2022
- Promoted from Front Desk Agent to Manager within five months due to strong performance
- Supervised front desk team, enforced company policies, and ensured optimal guest satisfaction
- Managed weekly scheduling, prepared payroll reports, processed supply orders, and handled guest relations and escalations
- Supported housekeeping and laundry operations during staffing shortages
Education
Certificate - Pharmacy Technician
University of Georgia-Center For Continuing Education
Athens, Ga06.2023
Bachelor’s Degree - Early Childhood Education
Ashworth College
Norcross, GA12.2019
Associate Degree - Early Childhood Education
Ashworth College
Norcross, GA05.2018
High School Diploma - undefined
Southeastern High School of Technology
Detroit, MI06.2010
Skills
- Customer Service & Communication (7 years)
- Team Leadership & Supervision
- Microsoft Office Suite (Excel, Word, Outlook)
- Time Management & Organizational Skills
- Cash Handling & POS Operation
- Office Administration & Scheduling
- Typing & Word Processing
- Conflict Resolution & Problem-Solving
- Basic Math & Financial Transactions
- Tutoring & Educational Support
- Operations management
- Problem resolution
- Leadership and team building
- Efficient multi-tasker
- Inventory control
- Goal setting
- Employee scheduling
- Customer relationship management
- Verbal and written communication
- Administrative skills
- Deadline oriented
- Strategic planning
- Performance improvement
- Vendor relationships
- Performance evaluations
- Expense control
- Performance analysis
- Quality management
- Loss prevention
- Budget development
- Contract negotiations
- Cost reductions
- Purchasing and planning
- Interpersonal skills
- Recruitment
- Workflow planning
- Exceptional interpersonal communication
- Facility management
License
Pharmacy Technician License
Timeline
General Manager
Sleep Inn
08.2022 - 08.2025
Customer Service Representative
Check Into Cash
03.2022 - 07.2022
Front Desk Manager
Quality Inn & Suites
03.2016 - 01.2022
Bachelor’s Degree - Early Childhood Education
Ashworth College
Associate Degree - Early Childhood Education
Ashworth College
High School Diploma - undefined
Southeastern High School of Technology
Certificate - Pharmacy Technician
University of Georgia-Center For Continuing Education