Alexis Milton
Atlanta
Summary
I am a People Operations and Human Resources professional with 8+ years of experience supporting end to end HR functions including onboarding, employee relations, payroll, benefits administration, compliance, and recruiting across corporate, government, and nonprofit environments. I have proven success supporting fully remote workforces, managing confidential employee data, and partnering cross functionally to deliver compliant, people centered HR operations. With me, I bring experience in HRIS platforms including Workday, BambooHR, and ADP, with a strong ability to adapt quickly in fast-paced, remote environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
People Operations /Human Resources Generalist
The Konterra Group
Washington, DC
05.2022 - 12.2025
- Delivered high touch customer service to a fully remote workforce of 220+ employees and contractors, serving as a trusted first point of contact for HR related inquiries.
- Led employee relations investigations annually, documenting findings, mitigating legal risk, and ensuring alignment with federal, state, and international labor regulations.
- Spearheaded onboarding and offboarding processes, reducing onboarding turnaround time by 20% while maintaining 100% documentation compliance.
- Provided clear, timely guidance to employees regarding HR policies, procedures, and compliance requirements, maintaining a people centered approach.
- Managed full-cycle recruiting efforts, including candidate communication, interview scheduling, offer coordination, and onboarding support.
- Supported company-wide transition to BambooHR payroll system, improving workflow efficiency and timekeeping accuracy across departments.
- Assisted leadership with HR reporting, workforce metrics, and compliance documentation to support informed decision making.
- Conducted exit interviews and gathered feedback to help improve employee engagement and retention.
- Developed and implemented employee onboarding programs to ensure smooth integration of new hires.
Invoice Billing Specialist / HR Operations Support
Amazon
Atlanta, GA
05.2019 - 04.2022
- Reconciled high-volume payroll and billing data across multi-state operations, ensuring compensation accuracy and reducing discrepancies by 15%.
- Partnered cross functionally with HR and operations leaders to support onboarding of 100+ employees annually within a fast paced corporate environment.
- Trained and mentored 20+ new hires on payroll systems, compliance standards, and workflow procedures.
- Identified process inefficiencies and implemented documentation improvements that increased processing efficiency by 18%
- Managed billing processes to ensure timely and accurate invoicing.
- Reconciled discrepancies in billing statements to enhance accuracy.
Case Program Analyst / HR Compliance Support
TekPro / SpecPro - Atlanta National Processing Center
Atlanta
03.2015 - 05.2019
- Provided customer focused support to employers, stakeholders, and internal teams regarding labor certification applications and compliance requirements.
- Analyzed and rendered determinations on 300+ H-2A/H-2B federal labor certification cases annually, maintaining 100% regulatory compliance with Department of Labor standards.
- Managed inquiries related to case status, documentation requirements, and regulatory guidelines in a clear, professional manner.
- Conducted prevailing wage research and labor market analysis to support compliant hiring practices across multiple industries.
- Oversaw audit and appeals documentation, maintaining 100% processing accuracy while safeguarding sensitive compliance records.
- Authored and implemented SOPs that improved case processing consistency and reduced review errors by 15%.
- Supported onboarding and training of new analysts, emphasizing compliance standards and quality customer service.
- Analyzed program data to identify trends and recommend strategic improvements.
Human Resources Coordinator
McLane Southeast
Athens, GA
10.2011 - 03.2015
- Managed weekly and bi-weekly payroll processing for 300+ warehouse and administrative employees across multiple shifts.
- Advised frontline supervisors on employee relations matters, attendance policy enforcement, and progressive discipline procedures.
- Developed and maintained employee records using HRIS, ensuring data accuracy and compliance with regulations.
- Facilitated training sessions for new hires, promoting engagement and knowledge retention across departments.
- Administered employee benefits enrollments, changes, and terminations, assisting employees with plan information and coverage questions.
- Delivered frontline customer service to employees and leadership as the primary point of contact for HR related inquiries.
- Led full-cycle recruiting for hourly and salaried roles, including job postings, screening, interviews, background checks, I-9 verification, onboarding, and offboarding.
- Assisted with employee relations matters, documentation, and investigations while maintaining professionalism and confidentiality.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
Education
High School Diploma -
Edna Karr High School
New Orleans, LA01.2005
Skills
- Employee lifecycle management
- Payroll administration
- Understanding of global HR compliance
- Distributed workforce facilitation
- Exceptional customer service
- Employee relations management
- Recruitment process coordination
- HRIS proficiency: Workday, BambooHR, ADP
- Workforce transition management
- Policy documentation
- Confidential document handling
Certification
- Workplace Harassment & Discrimination Prevention - EEOC (2026)
- People Management Fundamentals - Coursera (2026)
- Payroll Fundamentals - ADP (2024)
- Remote Work & Virtual Collaboration - Google Digital Garage (2019)
Timeline
People Operations /Human Resources Generalist
The Konterra Group
05.2022 - 12.2025
Invoice Billing Specialist / HR Operations Support
Amazon
05.2019 - 04.2022
Case Program Analyst / HR Compliance Support
TekPro / SpecPro - Atlanta National Processing Center
03.2015 - 05.2019
Human Resources Coordinator
McLane Southeast
10.2011 - 03.2015
High School Diploma -
Edna Karr High School