Alexis Moses
Kennesaw
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Resident Assistant
Kennesaw State University
07.2020 - 05.2022
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
- Improved communication between residents and management through consistent updates and informative newsletters.
Student Assistant
Kennesaw State University
08.2021 - Current
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Worked with Microsoft Office Excel and Word.
- Managed appointments for dietitians.
Server/Bartender/Shift Manager
Mellow Mushroom
08.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled Cash Drawers
Education
Bachelor's in Humanities - Psychology
Kennesaw State University
Kennesaw, GA 05.2001 -
Skills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Payment processing
POS systems
Time management skills
Team leadership
Decision-making
Timeline
Server/Bartender/Shift Manager
Mellow Mushroom
08.2022 - Current
Student Assistant
Kennesaw State University
08.2021 - Current
Resident Assistant
Kennesaw State University
07.2020 - 05.2022
Bachelor's in Humanities - Psychology
Kennesaw State University
05.2001 -
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