Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Neal

Lithia Springs

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in logistic industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Experienced with inventory control, data analysis, and process optimization. Utilizes analytical skills to streamline operations and improve accuracy. Knowledge of inventory management systems and techniques, ensuring efficient stock control and resource allocation.

Professional inventory management expert with strong analytical skills and proven track record in optimizing stock levels and reducing costs. Skilled in data analysis, forecasting, and inventory control systems, with keen focus on improving operational efficiency. Known for fostering team collaboration and adaptability, ensuring reliable performance and alignment with organizational goals.

Highly energetic Supply Chain Analyst known for implementing effective processes that deliver cost-saving efficiencies. Polished individual skilled in multitasking while establishing lasting relationships with key stakeholders.

Overview

9
9
years of professional experience

Work History

Inventory Analyst

Kenco Logistics
08.2023 - Current
  • Assisted in reducing excess inventory by identifying slow-moving items and implementing targeted sales strategies.
  • Reduced stock discrepancies with thorough investigation of variances and prompt resolution of issues.
  • Implemented cycle counting programs that enabled faster identification of discrepancies leading to timely corrective actions.
  • Developed comprehensive reports for management review, highlighting key inventory metrics and performance indicators.
  • Ensured accurate documentation of all inventory transactions using specialized software solutions designed for efficient data entry.
  • Resolved internal customer concerns promptly, fostering positive relationships between supply chain functions while maintaining high service levels throughout the organization.
  • Enhanced forecasting accuracy, utilizing advanced analytical tools to monitor demand patterns and optimize stock levels.
  • Reported on supply chain KPIs to verify compliance with established standards.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Ensured timely replenishment of stock, closely monitoring lead times and coordinating with suppliers for on-time deliveries.
  • Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.
  • Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.

Traffic Clerk

DHL Logistics
12.2022 - Current
  • Assisted in the development of traffic control policies and procedures
  • Utilized two-way radios to communicate with drivers and other personnel
  • Assisted with traffic control and organization of vehicles in large parking lots
  • Assisted with the training of new staff members
  • Managed all incoming and outgoing shipments for a team of 20+ employees
  • Handled all shipping and receiving paperwork including invoices, packing slips, and manifests
  • Utilized warehouse management systems to track and monitor inventory levels
  • Created and maintained detailed records of all incoming and outgoing shipments
  • Maintained a clean and safe work environment
  • Created and maintained detailed reports on all shipping and receiving activities
  • Prepared items for shipping by packing, labeling, and palletizing

Customer Service Lead

Saddle Creek Corporation
06.2021 - 12.2022
  • Greeted customers and listened closely to problems described to determine solutions.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and backed up other customer service managers.

Communications Officer

Douglas County Sheriff's Office, GA
09.2019 - 06.2021
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented details in system.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Handled approximately 150 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Shipping and Receiving Clerk

Saddle Creek Logistics
11.2016 - 09.2019
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Reviewed order data to verify transactions and shipping dates.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.

Education

High School Diploma -

Douglas County High School
Douglasville, GA

Skills

  • Best Practices
  • Business Acumen
  • Service excellence
  • Microsoft
  • Needs Assessment
  • Quality Assurance
  • Effective team management
  • Clear and concise writing
  • Invoice management
  • Complaints
  • Documentation
  • Microsoft PowerPoint
  • Quality management
  • Support
  • Team Player
  • SAP experience
  • Microsoft Excel
  • Blue Yonder
  • Red Prairie

Timeline

Inventory Analyst

Kenco Logistics
08.2023 - Current

Traffic Clerk

DHL Logistics
12.2022 - Current

Customer Service Lead

Saddle Creek Corporation
06.2021 - 12.2022

Communications Officer

Douglas County Sheriff's Office, GA
09.2019 - 06.2021

Shipping and Receiving Clerk

Saddle Creek Logistics
11.2016 - 09.2019

High School Diploma -

Douglas County High School

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Alexis Neal