Mary Brown
Child Development Schools
Leesburg
1
Certification
12
years of professional experience
Dynamic and results-oriented manager with a proven track record in analytical problem-solving and team building. Expertise in fostering a motivated workforce through independent decision-making and sound judgment, driving significant company success. Passionate about enhancing employee engagement and performance through effective training programs and morale-boosting initiatives. Committed to creating a positive work environment that empowers teams to excel and achieve organizational goals.
Work History
School/Project Director
2 Years 9 Months- Cultivated a positive work environment, fostering open communication channels and encouraging team members to share ideas for continuous improvement.
- Enhanced team productivity through regular progress tracking and performance evaluations.
- Oversaw budget development and financial tracking, ensuring cost-effective execution of complex projects.
- Developed and implemented professional development programs for faculty to promote effective teaching practices.
- Fostered partnerships with community organizations to enrich educational resources and support services for students.
- Mentored staff in implementing innovative teaching methodologies that align with best practices in education.
Assistant Director
1 Year 6 Months- Collaborated with management to enhance specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved customer issues by addressing problems directly and implementing corrective actions.
- Managed opening and closing of location while overseeing shift changes to ensure smooth operations.
Lead Teacher
4 Years 8 Months- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated regularly with parents about student progress, providing strategies for at-home reinforcement to support struggling learners.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Organized classroom environments based on current educational principles to enhance learning opportunities for students.
- Observed and recorded teacher methods to suggest improvements and increase student interest.
- Facilitated parent-teacher conferences to discuss student developments and strengthen family involvement in education.
Customer Service Representative
2 Years 6 Months- Addressed customer inquiries and suggestions with professionalism to enhance overall service experience.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed incoming customer calls efficiently, minimizing on-hold wait times and improving customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Implemented proactive strategies to resolve customer needs and concerns, ensuring high levels of satisfaction.
Education
No Degree - Early Childhood Education
High School Diploma
Skills
Budget Management
Strategic Planning
Resource Management
Operations Management
Data Analysis
Staff Management
Scheduling and Coordination
Student Engagement
Customer Service
Manage Inventory
ADP
Procare
Certification
- First Aid/CPR Certified
Timeline
School/Project Director
Child Development Schools
11.2023 - CurrentRead More
Assistant Director
Childcare Network
05.2022 - 11.2023Read More
Lead Teacher
Childcare Network
09.2017 - 05.2022Read More
Customer Service Representative
ELEAD1ONE
01.2015 - 07.2017Read More
Tift County High School
High School Diploma
Read More
Albany Technical College
No Degree from Early Childhood Education
Read More