Alexis Pride
Augusta
Summary
Enthusiastic and enthusiastic professional with more than 3 years of experience with a solid background in primary care social work. Successfully supported diverse patient populations by providing essential social services and crisis intervention. Demonstrated ability to manage complex cases with empathy and adaptability.
Overview
3
3
years of professional experience
Work History
Treatment Coordinator
National Youth Advocate Program
09.2024 - Current
- Provided exceptional customer service to create a welcoming atmosphere for youth and their foster families.
- Collaborated with other agencies to provide a wide range of services for foster families and their children.
- Continuously expanded knowledge of industry best practices by attending relevant conferences, workshops, and trainings.
- Managed a diverse caseload effectively by prioritizing tasks based on urgency levels and regularly communicating with team members.
- Maintained detailed records on each child's history, medical information, and educational progress while in foster care.
- Conducted regular home visits to ensure safety and stability within foster homes.
- Documented data and completed accurate updates to case records.
- Enhanced the well-being of foster children by providing ongoing support, resources, and guidance to foster families.
- Monitored progress of children in placements, adjusting care plans as needed for optimal outcomes.
- Assisted in recruiting new foster parents through targeted outreach efforts and public presentations about the program's benefits and requirements.
Assistant Team Lead
Advantage Behavioral Health Systems
04.2023 - 09.2024
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with clients through a positive attitude and attentive response.
- Coordinated weekly meetings for internal and external groups.
- Supervised a team of ten coworkers.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Initiated timely response to emails, voicemails, and written correspondence.
- Developed solid professional relationships to broaden the efficiency of the housing support department.
- Assisted in recruiting top talent, conducting interviews, and onboarding new employees.
Housing Support Specialist
Advantage Behavioral Health Systems
09.2022 - 04.2023
- Increased access to mental health services through effective case management and resource allocation.
- Ensured compliance with legal, ethical, and company standards in all case management activities.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover the best options for housing.
- Assisted applicants in filling out housing applications.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Answered client questions about lease and rental agreements and advocated for client needs.
Intern
Valdosta State University
01.2022 - 05.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Facilitated workshops for graduate student educators.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Assisted in creating promotional materials that effectively communicated event details and attracted target audiences.
- Provided excellent customer service to event attendees, addressing concerns promptly and professionally.
Education
Bachelor of Arts - Sociology
Valdosta State University
Valdosta, GA07-2022
Skills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Patient care coordination
- Treatment Planning
- Secretarial duties
- Filing and recordkeeping
- Customer service
- Verbal and written communication
- Organizational skills
- Creative problem solving
- Policy compliance
Timeline
Treatment Coordinator
National Youth Advocate Program
09.2024 - Current
Assistant Team Lead
Advantage Behavioral Health Systems
04.2023 - 09.2024
Housing Support Specialist
Advantage Behavioral Health Systems
09.2022 - 04.2023
Intern
Valdosta State University
01.2022 - 05.2022
Bachelor of Arts - Sociology
Valdosta State University
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