Alexis Upshaw
Riverdale Nursing Home
Atlanta
1
Certification
11
years of professional experience
A dedicated and motivated professional offering experience in warehouse protocol, inventory control and call center telesales. Proven ability to be a very passionate, efficient staff member that can produce needed results. Authorized to work in the US for any employer
Work History
Team lead /Environmental Services/laundry Attendent
10 Months- Laundry care: wash, fold and sort laundry by color, size, and material
- Equipment operation: Operating commercial laundry equipment
- Inventory management: Keeping track of laundry supplies and maintaining an inventory of detergent
- Customer service: Responding to customer questions, concerns, and complaints
- Facility maintenance: Ensuring the laundry room and equipment are clean and safe
- Tagging: Making sure clothes go to the right person by name and room number
Insurance Agent
4 Years 5 Months- Maintain accurate up-to-date files
- Assist customers with insurance inquiries and policy changes
- Process insurance applications and policy renewals
- Handle customers complaints and resolve issues
- Evaluate prospective customers to determine insurance needs and calculate eligibility to recommend appropriate coverage options.
- Stay abreast of underwriting guidelines takes inbound and outbound calls from customers
- Help customers with problems and complaints, and escalate unresolved issues
Housekeeping
7 Years 1 Month- Ensured that rooms are properly aligned and cleaned as well as stocked all rooms with hospital amenities.
- Made beds according to company standards and utilized commercial cleaning equipment to clean various surfaces.
- Assisted customers with general hospital information and guest amenities
Customer Service/Security Officer
3 Years 5 Months- Secure premises and personnel by patrolling property.
- Monitoring surveillance equipment inspecting buildings, equipment, and access points permitting entry.
- Prevent losses and damage by reporting irregularities informing violators of policy and procedure
- Outstanding Communication Skill
- Learning Proficiency
- Problem-Solving and Troubleshooting
- Close Attention to Detail
- Strong Organizational Skills
- Empathy
- Ability to Stay Calm in Emergencies
Team lead / Warehouse Associate
1 Month- Organized company merchandise to ensure they were the accurate quantity and were met presentation standards.
- Documented inventory and shipped and received freight along with picking and pulling stock. Verified all items were packaged in a timely manner in order to adhere to all shipping schedules.
- Followed all warehouse safety regulations for the safety of all employees and customers Followed company regulations regarding the packaging and shipment of company materials.
- Made sure to keep inventory of company resources and notified management of any merchandise that was not presentable.
- Maintained a clean and orderly workspace for the safety of all staff members.
- Conducted quality assurance inspections on all merchandise to ensure that it was premium quality for all customers.
Cashier
1 Year 2 Months- Warmly greeted customers and assisted with the selection and location of store merchandise
- Operated store POS system to process all monetary transactions. Verified the accuracy of all food orders prior to presenting to customers.
- Explained how various menu items were prepared and made recommendations.
- Conducted inventory assessments and rotated perishable items to maintain premium freshness of all items
- Served food and beverages to guests per event
- Clean tables and reset event for guests
Education
High school diploma
Skills
Delivery Driver Experience (8 years)
Customer service (6 years)
Materials Handling (8 years)
Packaging
Driving
2+Years of Warehouse Experience Shipping/Receiving Procedures Call Center Experience Inventory Management Cash Handling Food Safety & Preparation
Security (5 years)
Janitorial experience (8 years)
Certification
Pharmacy Technician Certification
Timeline
Team lead /Environmental Services/laundry Attendent
Riverdale Nursing Home
06.2022 - 04.2023Read More
Insurance Agent
Fred Loya Insurance
01.2018 - 06.2022Read More
Team lead / Warehouse Associate
TRN Staffing/Kimberly Clark
07.2015 - 08.2015Read More
Housekeeping
Northside Hospital
07.2014 - 08.2021Read More
Customer Service/Security Officer
SECURING AMERICA
03.2013 - 08.2016Read More
Cashier
Googie Burger / Leavy Restaurant (CNN Center)
04.2012 - 06.2013Read More
penn foster
High school diploma
Read More