Alexis Williams
Oxford
Summary
Detail-oriented professional with experience in reviewing documentation for accuracy, ensuring regulatory compliance, analyzing complex records, and resolving discrepancies in highly regulated healthcare and manufacturing environments. Proven ability to work independently in remote, fast-paced settings while maintaining accuracy, confidentiality, and productivity. Extensive experience validating information and collaborating across departments to meet quality and compliance standards.
Overview
12
12
years of professional experience
Work History
Customer Analyst- The Walt Disney Company
Cigna Healthcare
Remote, GA
10.2024 - Current
- Works independently in a remote environment while consistently meeting or exceeding quality metrics through proactive management of workload and effective prioritization.
- Reviews member eligibility, prior authorizations, and claim documentation for accuracy and policy compliance.
- Maintains strict HIPAA compliance while handling confidential medical and protected health information.
- Accurately documents account activity, research findings, and resolutions per interaction.
- Collaborates with providers and internal departments to ensure timely case completion.
- Ensures that Disney cast members and employees understand their medical coverage by explaining in detail how they can maximize their benefits and earn wellness incentives.
Member Services Rep-Highly Designated Team 2
Cigna Healthcare
Remote, GA
07.2023 - 10.2023
- Maintained strict HIPAA compliance while handling confidential medical and protected health information.
- Assisted members with benefit inquiries, ensuring accurate information delivery.
- Accurately documented account activity, research findings, and resolutions per interaction.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Trained new team members on account specific information, system navigation, and effective communication strategies for member interactions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Consistently met or exceeded performance metrics (KPIs).
Quality Control Technician
Becton Dickinson, BD, Global Healthcare
Covington, GA
01.2022 - 07.2023
- Conducted detailed quality audits of raw materials, sub-assemblies, and finished products to verify compliance with company specifications and regulatory standards.
- Reviewed production documentation for completeness, accuracy, and adherence to SOPs, QSR, FDA, GLP, cGMP, and OSHA regulations.
- Identified documentation discrepancies, investigated deviations, and generated nonconformance reports requiring corrective action.
- Maintained accurate inspection records and quality documentation supporting regulatory compliance.
- Collaborated with cross-functional teams to resolve quality issues and improve compliance processes.
- Monitored quarantined materials and verified appropriate documentation before product disposition.
- Maintained exceptional attention to detail while processing high volumes of inspection data.
Acquisition Specialist
State Farm
Remote, GA
03.2020 - 07.2021
- Bound new Auto, Homeowner's, and Renter's policies in 48 of 50 states.
- Educated customers about required coverages and state minimums.
- Verified policy information for accuracy before issuing insurance products.
- Processed large volumes of customer documentation while meeting monthly sales objectives.
iOS Chat Advisor
Apple Inc.
Remote, GA
08.2018 - 01.2020
- Managed customer inquiries through chat, ensuring timely and accurate resolutions.
- Researched and documented technical issues using internal knowledge systems.
- Managed multiple cases simultaneously while maintaining documentation accuracy.
- Resolved customer issues through detailed investigation and analysis of iOS products and software.
Driver Examiner
GA Department of Driver Services
Conyers, GA
10.2014 - 07.2018
- Verified applicants’ documentation and eligibility according to GA state regulations.
- Administered written examinations on traffic laws.
- Conducted driving skills test to rate driver’s ability.
- Assisted customers with questions about the status of their license.
- Issued motor vehicle reports.
- Assisted management in closing center and verifying the accuracy of funds made for the day.
Education
Bachelor of Science - Public Health
University of Alabama
Tuscaloosa, AL12.2028
Skills
- Quality assurance
- Data entry
- Data accuracy
- Regulatory compliance
- Microsoft office
- Attention to detail
- HIPAA compliance
- Problem resolution
- Policy adherence
Timeline
Customer Analyst- The Walt Disney Company
Cigna Healthcare
10.2024 - Current
Member Services Rep-Highly Designated Team 2
Cigna Healthcare
07.2023 - 10.2023
Quality Control Technician
Becton Dickinson, BD, Global Healthcare
01.2022 - 07.2023
Acquisition Specialist
State Farm
03.2020 - 07.2021
iOS Chat Advisor
Apple Inc.
08.2018 - 01.2020
Driver Examiner
GA Department of Driver Services
10.2014 - 07.2018
Bachelor of Science - Public Health
University of Alabama