Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alex Rivera jimenez

Dallas,GA

Summary

Proven team player with a strong work ethic, demonstrated through a successful tenure at AMC Theatre, where I excelled in guest service and multitasking. Skilled in both customer interaction and sales techniques, I significantly contributed to enhancing guest experiences and operational efficiency. My positive demeanor and ability to work under minimal supervision highlight my commitment to achieving results.

Offering friendly demeanor and strong interpersonal skills, eager to learn and develop in guest-focused environment. Brings understanding of customer service principles and quick adaptability to new situations. Ready to use and develop communication and problem-solving skills in any role.

Overview

1
1
year of professional experience

Work History

Guest Service Usher

Amc Theatres Supervisor Shawn 770-222-4332
09.2022 - 02.2023

AMC crew members have the following responsibilities: • Assemble and dismantle film for trailers and feature presentations

  • Handle ushering, concession, Guest Services, and Box Office sales.
  • Answer customers' questions and address problems and complaints
  • Exhibit excellent guest service skills.
  • Present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.
  • Answer guest questions courteously and accurately or quickly direct them to the appropriate resource.
  • Work effectively with supervisors and co-workers.
  • Ability to effectively multitask as needed, including but not limited to greeting guests, tearing and scanning tickets, checking IDs, directing guests and answering guest questions.
  • Demonstrate consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling.
  • Complete transactions by greeting each guest, identifying the guest’s request, operating point-of-sale terminals, making change accurately, completing loyalty transactions, and thanking guests.
  • Ensure the security of all cash, receipts and tickets.
  • Enforce the movie ratings system courteously and effectively. Uphold “zero tolerance” policy in regard to ID checking.
  • Distribute, ensure proper working order of, and understand how to operate Assisted Moviegoing Equipment.
  • Clean and maintain the exterior and interior areas of the theatre including auditoriums, restrooms, lobbies, concession areas, and box office areas
  • temperature, lighting levels, audience behavior, and film piracy.
  • Perform daily stocking and maintenance duties.
  • Ability to work and meet deadlines with minimal supervision.
  • Follow all procedures to ensure a safe work environment, as well as the safety of our guests.
  • Assist with other Crew functions and perform other duties as directed.
  • Enhanced guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Provided directions and assistance to guests navigating the venue for various events, minimizing confusion and enhancing overall satisfaction.

OGP

Walmart Supervisor Stacy 770-439-1028
03.2022 - 09.2022

The Walmart OGP associate job description entails ordering, receiving, and restocking food items for delivery to customers’ homes.

It also involves providing a timely and accurate order, delivering the order in a safe manner, and ensuring customer satisfaction.

They maintain accurate records which consist of packaging list, itemized receipts, and order forms which are used to supply customer request.

  • Order groceries online from Walmart.com or through an app
  • Pick up ordered items at your local store
  • Provide customer service to customers who have placed orders online
  • Serve as a cashier in stores
  • Maintain inventory for all products
  • Follow company policies and procedures
  • Keep customers informed of any changes in the status of their order
  • Assist with loading merchandise into vehicles
  • Answer customers’ questions and provide assistance to them
  • Restock shelves when necessary
  • Collect money from customers
  • Answer phone calls and take messages
  • Perform other related duties as assigned
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Education

High School Diploma -

Allatoona High School
06.2021

Skills

  • Strong Work Ethic
  • Team player attitude
  • Positive demeanor
  • Strong work ethic
  • Stress tolerance

Languages

Spanish
Limited Working

Timeline

Guest Service Usher

Amc Theatres Supervisor Shawn 770-222-4332
09.2022 - 02.2023

OGP

Walmart Supervisor Stacy 770-439-1028
03.2022 - 09.2022

High School Diploma -

Allatoona High School
Alex Rivera jimenez