Alexus Graddic
Stone Mountain
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waymo Roadside Assistance Agent
TaskUs
01.2026 - Current
- Assist with onboarding and training new hires by providing guidance, answering questions, and reinforcing operational procedures and best practices.
- Continuously expand knowledge of systems, tools, and processes to improve performance and support team success.
- Provide ongoing support and problem-solving assistance while maintaining high standards for customer experience and operational accuracy.
- Collaborate with team members to share knowledge, improve workflows, and contribute to a positive learning environment.
- Communicate information clearly and effectively to support understanding and successful task completion.
- Demonstrate adaptability in fast-paced environments while balancing independent work and team collaboration.
Technical Support Specialist (Remote)
ADT
02.2019 - Current
- Delivered remote technical support and troubleshooting for hardware, software, and connectivity issues while maintaining high customer satisfaction.
- Collaborated with cross-functional teams to resolve complex technical concerns and improve operational efficiency.
- Diagnosed recurring issues, identified root causes, and contributed solutions to reduce repeat problems.
- Communicated technical information clearly to customers with varying levels of technical knowledge.
- Maintained detailed and accurate case documentation while meeting performance and service standards.
Customer Service Representative (Remote)
Southwest Airlines
06.2020 - 05.2023
- Managed a high volume of customer interactions while consistently meeting performance and response goals.
- Built strong customer relationships through active listening, empathy, and effective problem-solving.
- Assisted customers with account navigation and troubleshooting issues.
- Maintained accurate customer records within CRM systems for reporting and future analysis.
Education
High School Diploma -
Orange Park High School
Skills
- Training & Coaching
- Onboarding Support
- Technical Troubleshooting
- Customer Service
- Cross-Functional Collaboration
- Process Improvement
- Salesforce
- CRM Systems
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Slack
- Help Desk Support
- Documentation & Reporting
- Remote Support
- Communication Skills
- Windows & Mac OS
- Problem Solving
- Team Collaboration
Certification
- Property & Casualty License
- Driver’s License
Personal Information
Work Permit: Authorized to work in the U.S. for any employer
Timeline
Waymo Roadside Assistance Agent
TaskUs
01.2026 - Current
Customer Service Representative (Remote)
Southwest Airlines
06.2020 - 05.2023
Technical Support Specialist (Remote)
ADT
02.2019 - Current
High School Diploma -
Orange Park High School