Alexus Harris
Atlanta
Summary
Dynamic customer service professional with a strong work ethic and effective problem-solving skills, honed at Walgreens. Proven ability to enhance guest experiences through empathy and active listening. Adept at multitasking and training new associates, ensuring a supportive environment that fosters teamwork and excellence in service delivery.
Overview
5
5
years of professional experience
Work History
Concierge
Allied Universal Security Services
04.2024 - 02.2025
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Guest Care Associate
Kroger
03.2022 - 02.2024
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted guest with things such as money orders, Returns, Rent paying and more
- Assisted the front end workers with help during the times the store is packed
Dispatcher
The Battery
02.2022 - 02.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
Customer Service Assoiate
Walgreens
02.2020 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
High School Diploma -
Langston Hughes High School
Atlanta, GA05-2019
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Guest services
- Team player mentality
- Guest experiences
- Training and mentoring
Timeline
Concierge
Allied Universal Security Services
04.2024 - 02.2025
Guest Care Associate
Kroger
03.2022 - 02.2024
Dispatcher
The Battery
02.2022 - 02.2023
Customer Service Assoiate
Walgreens
02.2020 - 11.2022
High School Diploma -
Langston Hughes High School
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