Alexzandrina Webster

Grace Corporation Ltd.

05.2008 - Current

Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
Enhanced customer satisfaction ratings by resolving account issues efficiently.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.

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