Aleyah Munford
Conyers
Summary
Dynamic and creative leader passionate about engaging youth across diverse age groups. Known for patience and an ability to foster meaningful connections while effectively guiding teams through conflict resolution and collaboration. Proven track record in building strong, cohesive teams that thrive in challenging environments. Committed to inspiring others and driving positive change through innovative approaches and open communication.
Overview
7
7
years of professional experience
Work History
Cabin Lead Agent
Delta Air Lines
08.2022 - Current
- Lead and manage a team of 8–10 in preparing aircraft cabins to meet Delta’s safety and cleanliness standards.
- Ensure passenger service areas are fully stocked, sanitized, and ready for boarding.
- Conduct regulated trash audits in compliance with FAA, TSA, and Delta policies to maintain safety and environmental standards.
- Conduct safety searches of aircraft interiors in compliance with TSA and Delta standards.
- Resolve conflicts within the team, applying critical thinking to maintain efficiency and operational flow.
- Trained and mentored new agents on operational procedures and customer engagement techniques.
- Collaborated with cross-functional teams to improve overall business operations and customer experience.
- Promote a safe, comfortable environment for both customers and team members.
Camp Counselor
Program Believe
06.2023 - 07.2023
- Facilitated group activities to promote teamwork and communication among campers.
- Developed and implemented engaging lesson plans tailored to diverse age groups.
- Monitored camper safety, ensuring adherence to established guidelines and protocols.
- Trained and mentored junior counselors, enhancing team performance and cohesion.
- Worked with children of varying age, interest, skill, and developmental levels.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Patient Care Tech
Shepherd Center
05.2021 - 07.2022
- Provided direct care to patients with long- and short-term treatment by carefully observing day-to-day patients’ health and wellness including overall patient health, recovery, and reactions to treatment.
- Maintained clean and organized work environment, following strict infection control protocols.
- Assisted patients with personal care needs, demonstrating compassion, patience, and adaptability.
- Monitored health conditions, documented updates, and communicated with healthcare professionals.
- Built trust through empathetic communication while maintaining confidentiality (HIPAA compliance).
- Supported patient mobility and comfort in high-stress healthcare environments.
Sales Associate
Old Navy
10.2018 - 03.2021
- Provided exceptional customer service to enhance shopping experience and drive repeat business.
- Assisted in inventory management, ensuring product availability and organization on sales floor.
- Trained and mentored new team members, fostering a collaborative work environment.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Sales Associate
Racetrac
06.2020 - 08.2020
- Provided personalized customer service and resolved customer inquiries.
- Operated registers, fulfilled online/curbside orders, and assisted with store operations.
- Ensured a clean, welcoming, and safe shopping environment.
- Collaborated with team members to achieve sales targets and maintain store performance standards.
- Trained new associates on operational procedures, customer engagement techniques, and product knowledge.
Education
Bachelors of Science - Biology
Mississippi Valley State University
Itta Bena, MS05.2022
High School -
Rockdale County High School
05.2019
Skills
- Positive engagement
- Team leadership
- Child supervision
- Creative and energetic
- Child and adolescent mentoring
- Safety & Compliance Awareness
- Conflict Resolution & Problem Solving
- Strong Verbal & Written Communication
- Detail-Oriented & Organized
- Experienced in Microsoft suite
- People oriented
- Great temperament in social settings
Timeline
Camp Counselor
Program Believe
06.2023 - 07.2023
Cabin Lead Agent
Delta Air Lines
08.2022 - Current
Patient Care Tech
Shepherd Center
05.2021 - 07.2022
Sales Associate
Racetrac
06.2020 - 08.2020
Sales Associate
Old Navy
10.2018 - 03.2021
Bachelors of Science - Biology
Mississippi Valley State University
High School -
Rockdale County High School
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