Alfie Magby
La Grange
Summary
Detail-oriented individual with a proven track record of meeting daily business objectives and ensuring customer satisfaction. With over 15+ years of experience in the hospitality, multimedia, and branding industries, I have developed a strong ability to lead and motivate employees to exceed client expectations in high-volume settings. Committed to maintaining incomparable quality while effectively controlling costs. Throughout my career, I have successfully fostered relationships with media, customers, and internal stakeholders, resulting in impactful results. Overall strategic level of competency and leadership enables driving success in any role undertaken.
Overview
31
31
years of professional experience
Work History
Kitchen Designer
The Home Depot Inc
02.2024 - Current
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
- Planned and presented project quotes for custom designs.
- Maintained relationships with installers and suppliers.
- Created comprehensive product lists based on finalized designs and budgets.
- Built strong relationships with clients by providing exceptional service and frequent communication throughout the entire design process.
- Presented innovative solutions to complex design challenges, maximizing both aesthetics and functionality within limited spaces.
- Assisted clients in selecting materials, finishes, and appliances for cohesive kitchen design projects.
- Reviewed completed projects with clients to ensure their satisfaction and gather valuable feedback for continuous improvement.
- Increased customer satisfaction through meticulous attention to detail and a focus on optimal space utilization.
Guest Service Associate
Hilton Home2 Suites
07.2022 - 10.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 90%.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Recommended top dining and entertainment options for guests in area.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Used OnQ and PEP software to check daily record sheets, guest accounts and available vouchers.
Rail Car Loader
Hyundai Glovis
09.2021 - 07.2022
- Communicated with dispatchers about train cargo and timetables.
- Watched yard, viewed customer loads, monitored entrances and exits to allow authorized individuals to enter or paid merchandise to leave.
- Added or detached loads by coupling or uncoupling cars.
- Triggered track switches and activated traffic signals by operating controls.
- Handled and documented product counts and told supervisor count information or issues.
- Worked with team members to move and load cargo properly and safely.
- Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
- Skilled at working independently and collaboratively in a team environment.
- Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes, and skid-steers.
General Manager
B. Smith
03.2010 - 02.2018
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Project Manager
Three Dog Bakery
01.2009 - 06.2011
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared and submitted project invoices for review and approval.
- Managed projects from procurement to commission.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Facilitated workshops to collect project requirements and user feedback.
Personal Assistant and Multi Media Creator
Katie Brown Workshop
03.2002 - 08.2008
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Kept detailed track of household and maintenance inventory and schedules.
- Assisted in the creative process of writing and cooking for the first installment of 5 cookbooks, " Weekends with Katie Brown.
- Provided emotional support and companionship to clients.
- Liaised with key accounts to deliver targeted administrative household support.
Public Relations Specialist
DP Accessories
02.1997 - 03.2002
- Coordinated press releases and handled press inquiries for [Type]
- Produced and distributed internal and external communications.
- Communicated with media weekly to build relationships and optimize press coverage.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Forged strong media relationships to further public relations goals.
- Wrote press releases for routine use and crisis management.
- Reported on press coverage recaps to determine areas for improvement.
- Supported jewelry and fashion designers,and integrated partnerships using strategic initiatives.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Managed service projects from start to finish by finding partners, making detailed plans, and executive projects.
- Helped with photo and video production and performed visual and sound editing tasks.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
- Delivered program information to public by authoring press releases, conducting media campaigns and maintaining program-related websites.
- Established and communicated editorial and brand guidelines to communicators in branding organization.
- Supervised and monitored media purchasing from media outlets.
- Consulted with advertising agencies to arrange promotional campaigns in various types of media.
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
- Drafted and edited content for organizational publications, employee newsletters and stockholders' reports.
- Built professional relationships with distributors, customers and media staff by attending trade shows.
Cafe Attendant
Ritz Carlton Hotel
02.1994 - 01.1997
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained clean and attractive product displays to entice customer purchases.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Produced food and drink products adhering to company quality and quantity standards.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Promoted new products and price changes by creating and updating signage.
- Notified management of product and supply shortages to reduce disruption in availability.
- Greeted customers with smile and provided helpful suggestions.
- Managed multiple tasks in high-volume environment.
- Delivered food to guest tables with timeliness and efficiency.
- Demonstrated knowledge and applied proper food handling standards.
- Processed customer orders and accurately entered into order system.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Processed sales transactions using POS system.
Education
High School Diploma -
LaGrange High School
La Grange, GAHigh School Diploma -
Walter F George High School
Atlanta, GAAssociate of Arts - Communication Studies
Georgia State University
Atlanta, GAAssociate of Arts - Voice Over Acting
New York School of The Arts
New York, NYAssociate of Arts - French Language And Literature
Alliance Francaise
New York, NYJ.D. - Real Estate
Aceable Real Estate
OnlineSkills
- Event and Party Planning
- Financial Transactions
- Promoting Services and Amenities
- Brand Loyalty
- Verbal and Written Communication
- Daily Logs
- Hazardous Materials
- Product Inventories
- International Business
- Strategic Account Development
- Project Planning
- Expense Reports
- Market Analysis
- Manage Budgets
- Food Preparation and Safety
- Staff Training
Timeline
Kitchen Designer
The Home Depot Inc
02.2024 - Current
Guest Service Associate
Hilton Home2 Suites
07.2022 - 10.2023
Rail Car Loader
Hyundai Glovis
09.2021 - 07.2022
General Manager
B. Smith
03.2010 - 02.2018
Project Manager
Three Dog Bakery
01.2009 - 06.2011
Personal Assistant and Multi Media Creator
Katie Brown Workshop
03.2002 - 08.2008
Public Relations Specialist
DP Accessories
02.1997 - 03.2002
Cafe Attendant
Ritz Carlton Hotel
02.1994 - 01.1997
High School Diploma -
LaGrange High School
High School Diploma -
Walter F George High School
Associate of Arts - Communication Studies
Georgia State University
Associate of Arts - Voice Over Acting
New York School of The Arts
Associate of Arts - French Language And Literature
Alliance Francaise
J.D. - Real Estate
Aceable Real Estate
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