Ali Smith
Douglas
Overview
8
8
years of professional experience
Work History
New Patient Coordinator
Smile Doctors
Douglas
02.2022 - Current
- Verified patient insurance details and explained coverage options.
- Maintained accurate patient records in electronic health systems.
- Scheduled initial consultations and follow-up visits for patient care.
- Assisted patients with paperwork and answered general inquiries.
- Communicated appointment reminders to ensure patient attendance.
- Ensured that all documentation related to patient registration was completed accurately and in compliance with HIPAA regulations.
- Answered questions regarding clinic policies or procedures in an informative manner.
- Monitored incoming calls routed through automated phone systems and transferred calls accordingly.
- Responded promptly to telephone inquiries from potential new patients regarding services offered.
- Processed patient intake information and updated medical records prior to treatment.
Pharmacy Technician
Walmart
Douglas
07.2021 - 09.2021
- Dispensed medications accurately according to prescriptions and patient needs.
- Assisted pharmacists in preparing and labeling medications for distribution.
- Maintained inventory levels of pharmaceuticals and over-the-counter products.
- Monitored expiration dates, ensuring safe and effective medication supply.
- Provided exceptional customer service, addressing inquiries with professionalism.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Restocked shelves with new supplies of medications as needed.
Unloader
Walmart
Douglas
07.2017 - 06.2018
- Unloaded shipments from trucks using electric pallet jacks and hand tools.
- Inspected incoming materials for quality and accuracy before storage.
- Organized warehouse space for efficient product retrieval and inventory management.
- Collaborated with team members to maintain a clean and safe work environment.
- Communicated with supervisors to report discrepancies in shipments promptly.
- Followed all safety guidelines while handling heavy equipment and materials.
- Loaded and unloaded packages from loading dock to trucks.
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
Education
Some College (No Degree) -
Coastal Pines Technical College
Waycross, GeorgiaSkills
- Appointment scheduling
- Customer relationship management
- Effective communication
- Attention to detail
- Patient scheduling
- Patient outreach and Follow-up
Timeline
New Patient Coordinator
Smile Doctors
02.2022 - Current
Pharmacy Technician
Walmart
07.2021 - 09.2021
Unloader
Walmart
07.2017 - 06.2018
Some College (No Degree) -
Coastal Pines Technical College