Alia Franklin
Winston
Summary
Human services professional specializing in case management and crisis intervention for special needs adults and families. Proven ability to communicate effectively with community programs to enhance service delivery. Strong background in developing tailored support plans that address individual needs and promote well-being.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Hart Clinical Consultants
DeLand
01.2023 - 05.2024
- Coordinated scheduling and appointments for clinical staff and clients, ensuring optimal time management.
- Managed scheduling and coordinated appointments for clinical staff and clients efficiently.
- Assisted in preparation of documents, reports, and presentations for management.
- Assisted in preparation of documents, reports, and presentations as required by management.
- Composed letters, memos, reports, and emails.
- Composed letters, memos, reports, emails, and other correspondence as needed.
- Updated contact lists regularly to reflect changes in employee status or information.
- Organized special events by arranging catering, securing venues, and ordering materials, facilitating successful gatherings.
Support Coordinator
Creative Consulting Services
Winder
01.2021 - 04.2022
- Coordinated client support services for diverse needs and requirements.
- Developed personalized care plans tailored to individual client goals.
- Collaborated with multidisciplinary teams to coordinate care plans for clients.
- Facilitated communication between clients and service providers seamlessly.
- Maintained accurate and detailed records of client interactions consistently.
- Attended staff meetings, training sessions, and conferences to enhance job performance. related to job duties and expectations.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Developed and maintained relationships with external service providers.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Served as a liaison between families, caregivers and internal, external service providers.
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Monitored progress of clients' goals and objectives.
- Updated case notes on a daily basis using an electronic database system.
- Provided crisis intervention services during critical situations.
- Provided ongoing support to families and caregivers throughout the process of obtaining or maintaining services for loved ones.
- Managed caseloads consisting of up to 20-25 individuals at any given time.
- Completed assessments of client needs and preferences.
- Ensured compliance with all applicable federal, state, local laws and regulations governing human services delivery systems.
- Conducted home visits to ensure safety of clients in their environment.
- Created individualized service plans that addressed each client's unique needs and goals.
Paraprofessional
Douglas County Schools Douglasville, Ga
Douglasville
08.2015 - 12.2020
- Supported students with special needs through individualized instructional strategies.
- Collaborated with special education staff to develop Individualized Education Plans.
- Assisted with implementation of students' individualized IEP according to teachers' and administrators' guidelines.
- Monitored student progress and provided actionable feedback to teaching staff to support student growth.
- Facilitated small group activities to deepen student understanding of key concepts and improve engagement.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Assisted teachers in classroom management and student engagement strategies.
- Provided guidance to students in the classroom setting.
- Offered students personalized educational, behavioral, and emotional support.
- Implemented tailored behavior management strategies to enhance classroom conduct and support student development.
- Applied positive reinforcement to redirect negative behaviors.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Monitored student needs and supported mobility-restricted students.
- Assisted with implementation of students' individualized IEP at discretion and direction of teachers and administrators.
- Supervised small groups of students during instruction time.
- Attended professional development workshops related to job responsibilities.
- Communicated and collaborated well with educators from various grade levels.
- Collaborated with educators to develop lesson plans and educational materials.
- Maintained accurate records of student grades and academic progress reports.
- Monitored student attendance records and reported any discrepancies to appropriate personnel.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
- Assisted with the organization and implementation of classroom projects and events.
- Ensured that all safety regulations were followed in the classroom environment.
- Planned and led activities to develop students' physical, emotional and social growth.
- Performed clerical tasks such as filing, typing, and data entry to support office operations, managed classrooms, and coordinated documents for teachers.
- Assisted children at stations during small-group learning periods.
- Assisted with the organization and implementation of classroom projects and events.
- Monitored student needs and supported mobility-restricted students.
- Encouraged students by providing constructive feedback and positive reinforcement during lessons. using feedback and encouragement.
Education
Bachelor of Science - Human Services
Mercer University
Macon, GA05-1999
Skills
- Scheduling coordination
- Document coordination
- Meeting planning
- Event planning
- Client relations
- Time management
- Written communication
- Office coordination
- Scheduling appointments
Timeline
Administrative Assistant
Hart Clinical Consultants
01.2023 - 05.2024
Support Coordinator
Creative Consulting Services
01.2021 - 04.2022
Paraprofessional
Douglas County Schools Douglasville, Ga
08.2015 - 12.2020
Bachelor of Science - Human Services
Mercer University