Alice Rivera

• Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Engaged clients in person and over phone to answer questions and address complaints.

*Exhibited high energy and professionalism when dealing with clients and staff.

• Sought ways to improve processes and services provided.
• Cross-trained and provided backup support for organizational leadership.
• Promptly responded to inquiries and requests from prospective customers.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Identified and resolved discrepancies and errors in customer accounts.
• Investigated and resolved customer inquiries and complaints quickly.
• Cross-trained and backed up other customer service managers.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved accounting, service and delivery concerns.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Trained new personnel regarding company operations, policies and services.
• Implemented and developed customer service training processes.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Trained staff on operating procedures and company services.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Sought ways to improve processes and services provided.
• Cross-trained and provided backup support for organizational leadership.
• Promptly responded to inquiries and requests from prospective customers.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Identified and resolved discrepancies and errors in customer accounts.
• Investigated and resolved customer inquiries and complaints quickly.
• Cross-trained and backed up other customer service managers.
• Delivered prompt service to prioritize customer needs.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Implemented and developed customer service training processes.

• Responded to customer requests for products, services, and company information.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Investigated and resolved accounting, service and delivery concerns.
• Trained new personnel regarding company operations, policies and services.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Cross-trained and provided backup support for organizational leadership.
• Promptly responded to inquiries and requests from prospective customers.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Identified and resolved discrepancies and errors in customer accounts.
• Investigated and resolved customer inquiries and complaints quickly.
• Cross-trained and backed up other customer service managers.
• Delivered prompt service to prioritize customer needs.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Consistently lifted materials weighing as much as 50 pounds.
• Worked safely around moving machinery.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Managed warehouse operations and verified proper shipment procedures.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Verified quantity and description of materials received by checking merchandise against packing list.
• Operated equipment while observing standard safety procedures.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Streamlined material delivery processes which increased efficiency and reduced downtime.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Verified documentation and condition of freight to assure quality standards were achieved.
• Inter office customer service handling all paperwork documents and billing for customers.
• Key client representative handling all scheduling of pick up, drop off and unloading of deliveries.