ALICE LEIGH HOWARD
Cumming
Summary
Healthcare professional with over 20 years of experience in medical office and hospital settings. Recognized for exceptional punctuality and commitment to delivering outstanding customer service. Seeking opportunities to leverage skills in enhancing patient experiences and fostering positive environments.
Overview
25
25
years of professional experience
Work History
Administrative Assistant/Medical Billing A/R
Home Medical Oxygen Service
Cumming
11.2000 - Current
- Reviewed patient accounts for accuracy before submitting claims to insurance companies.
- Processed medical claims, facilitating timely reimbursement from insurers.
- Communicated with healthcare providers to address and resolve billing issues promptly.
- Utilized billing software for tracking accounts receivable and generating reports.
- Generated invoices and sent monthly statements to clients for services rendered.
- Oversaw daily office functions, ensuring organized filing systems for improved accessibility.
- Assisted in budgeting by tracking expenses and managing invoice submissions to maintain financial accuracy.
- Implemented oxygen-only, cash-only operational model post-COVID.
School Bus Driver/Breakdown Driver
Fulton County Schools
Alpharetta
08.2014 - 04.2026
- Transported students safely across 42 designated bus routes, adhering to prescribed schedules.
- Conducted pre-trip inspections on vehicles and special equipment to ensure safety.
- Enforced orderly conduct among student passengers, ensuring a safe and respectful environment during journeys.
- Facilitated safe loading and unloading practices for maximum passenger security.
- Operated vehicles in accordance with Georgia laws and educational board policies.
- Identified and reported unsafe conditions to designated personnel for resolution.
- Coordinated timely bus delivery to maintenance facilities, supporting operational efficiency and vehicle readiness.
- Maintained cleanliness and sanitation of assigned bus, promoting a safe and pleasant travel experience for students.
School Bus Driver
Forsyth County Schools
08.2016 - 11.2016
- Operates the vehicle safely and efficiently on a route prescribed by the Transportation Department
- Conducts thorough pre-trip inspection of the vehicle and any special equipment
- Ensured orderly conduct of student passengers to promote a safe and respectful environment
- Operates the vehicle in accordance with the laws of the state of Georgia and the policies of the state and local board of education
- Provides maximum safety for passengers while on the bus and during loading and unloading
- Maintains routes and schedules as planned by the local school system personnel
- Conducts emergency evacuation drills as required by the local school system
- Reports unsafe acts or conditions which require the attention of any person other than the driver
- Completes legible and accurate required reports in the prescribed manner
- Facilitated effective communication with school staff and public to enhance collaboration and support
- Executed additional tasks assigned by the administrator
Patient Access Lead Representative
Northside Forsyth Hospital
07.2008 - 07.2011
- Led team of representatives in pain center, cancer center lab, pre-op outpatient radiology, and women’s center to ensure seamless patient access.
- Implemented strategies that reduced authorization and coding denials, enhancing overall patient access processes.
- Conducted training for new staff on patient access processes and systems.
- Entered patient data, collected deductibles, scanned signed documents into STAR database.
- Developed and updated weekly/monthly activity reports and productivity matrices.
- Assigned hospital rooms for ER patients efficiently based on availability and medical needs.
- Provided coverage for call outs and assisted emergency department.
- Operated PBX services to ensure efficient hospital communications.
Education
High School Diploma -
South Forsyth High School
Cumming, GA05-1994
Some College (No Degree) - Sports Medicine
Valdosta State University
Valdosta, GASkills
- Medical billing
- Claims processing
- Healthcare administration
- Medical software knowledge
- Data entry
- Reporting accuracy
- Data confidentiality
- Recordkeeping and bookkeeping
- Schedule management
- Time management
- Problem solving
- Team collaboration
- Effective communication
- Attention to detail
- Patient support
Timeline
School Bus Driver
Forsyth County Schools
08.2016 - 11.2016
School Bus Driver/Breakdown Driver
Fulton County Schools
08.2014 - 04.2026
Patient Access Lead Representative
Northside Forsyth Hospital
07.2008 - 07.2011
Administrative Assistant/Medical Billing A/R
Home Medical Oxygen Service
11.2000 - Current
High School Diploma -
South Forsyth High School
Some College (No Degree) - Sports Medicine
Valdosta State University