Alicia Cunningham
Lawrenceville
Summary
NHA Certified EKG Technician (CET) with hands-on training in electrocardiogram (EKG) procedures, patient preparation, and cardiac monitoring through Herway Training Institute. CPR Certified with a strong healthcare background in insurance verification, patient communication, and medical documentation. Skilled in HIPAA compliance, electronic records, and delivering compassionate patient care in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Healthcare Insurance Agent
TTEC
07.2025 - 03.2026
- Verified patient insurance coverage, eligibility, and benefits
- Explained medical procedures, coverage details, and financial responsibility
- Maintained accurate documentation in compliance with HIPAA
- Collaborated with healthcare teams to support patient care
Teacher
Montgomery Public Schools
08.2023 - 03.2025
- Maintained records, communication, and organization in a structured environment
Administrative Intern
Montgomery County Sheriff’s Office
01.2023 - 05.2023
- Handled confidential documentation and data entry with accuracy
Customer Service Representative
Continuum Global Solutions
03.2019 - 01.2023
- Managed high-volume interactions and resolved concerns professionally
Education
EKG Technician Program -
Herway Training Institute
Suwanee, GABachelor of Science - Criminal Justice
Alabama State University
05.2023
Skills
- Electrocardiogram (EKG/ECG) Acquisition
- Patient Preparation & Lead Placement
- Cardiac Monitoring Basics
- Vital Signs Measurement
- Patient Intake & Assessment
- Infection Control & Safety Protocols
- Medical Documentation & Charting
- Electronic Health Records (EHR)
- HIPAA Compliance & Patient Confidentiality
- HIPAA compliance
Certification
- NHA Certified EKG Technician (CET)
- CPR/BLS Certified
- HIPAA Compliance Certified
Timeline
Licensed Healthcare Insurance Agent
TTEC
07.2025 - 03.2026
Teacher
Montgomery Public Schools
08.2023 - 03.2025
Administrative Intern
Montgomery County Sheriff’s Office
01.2023 - 05.2023
Customer Service Representative
Continuum Global Solutions
03.2019 - 01.2023
Bachelor of Science - Criminal Justice
Alabama State University
EKG Technician Program -
Herway Training Institute