Alicia Duvall, MSN, RN
Atlanta,GA
Summary
Dynamic Oncology Director with over 15 years of comprehensive experience in operations, business development, and strategic process improvement. Expertise in program management and enhancing patient satisfaction, along with a proven ability to retain top talent and lead adult oncology care initiatives. Notable achievements include driving cultural transformation, achieving significant financial improvements, and elevating quality metrics to enhance overall satisfaction. Committed to fostering innovative solutions that advance patient care and operational excellence within the oncology field.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director, Medical Oncology & Infusion
Wellstar Health System
01.2024 - Current
- Oversaw clinical and business operations for 2 clinics and 3 infusion centers, 100 infusion chairs, resulting in improved operational processes and patient care delivery.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their idea by promoting psychological safety.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Regional Program Manager, Oncology
MultiCare Regional Cancer Center
03.2020 - 01.2024
- Oversaw clinical and business operations of a comprehensive cancer center in the PNW, reporting to the AVP and working with the medical director.
- Led 4 clinic nurse managers and managed infusion operations across the region.
- Improved patient safety by developing an Infusion Acuity Tool improving nurse-to-patient ratios.
- Improved patient satisfaction by designing and implementing a remote, centralized RN triage team.
- Decreased ED visits through implementing a remote, centralized RN Triage team.
- Optimized the region’s infusion chair utilization by the realignment of nursing resources.
- Increased annual revenue by expanding chemotherapy infusions to weekends.
- Increased access to mental health services by restructuring the role of the LICSWs to provide therapy.
- Maintained COC, NAPBC, and TJC accreditations by partnering with the AVP and Quality Director.
Interim Regional Manager, Primary Care
MultiCare Health System
03.2020 - 01.2021
- Collaborated with an internal medicine/medical director to ensure accountability across 15 provider-based primary care clinics and facilitated the recruitment and onboarding of a successor.
- Optimized clinic efficiencies for IM and hematology by implementing virtual heme clinics.
- Partnered with ID and pharmacy to implement free-standing monoclonal antibody infusion center.
- Increased patient safety by implementing a suicide risk screening process.
Clinic Manager, Oncology
MultiCare Regional Cancer Center
06.2016 - 03.2020
- Managed 45 direct reports and oversaw all front and back-office operations for two medical oncology clinics, while collaborating with leaders to support Physicians, Advanced Practice Providers, Pharmacists, and Radiation Oncology staff.
- Boosted employee satisfaction by adherence to the WA DOH Nursing Scopes of Practice guidelines.
- Increased patient satisfaction scores from the 12th to 96th percentile in the likelihood category in the first year.
- Enhanced professional development by obtaining a CMOM (Certified Medical Oncology Office Manager) certification resulting in operational efficiency.
Clinical Supervisor, Infectious Diseases
Northwest Medical Specialties
06.2014 - 06.2016
- Accountable for 15 direct reports in an outpatient infectious disease practice with a 17-chair infusion center.
- Assessed patients, determined needs for home antibiotic infusion therapy.
- Increased clinic efficiency by implementing PICC placement which added 2 million in revenue.
Oncology Nurse Navigator
MultiCare Regional Cancer Center
12.2010 - 06.2014
- Accountable for system-level navigation services for a caseload of +/-100 hematology/oncology patients to include pre and post hematologic stem cell transplant support.
- Improved patient outcomes by developing comprehensive care plans and collaborating with interdisciplinary healthcare teams.
- Conducted ongoing assessments of patients'' physical, emotional, social, financial needs throughout their cancer journey.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Education
Master of Science - Nursing
Western Governors University
Salt Lake City, UT01.2023
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT01.2022
Associate of Science - Nursing
Tacoma Community College
Tacoma, WA01.2007
Certificate - Licensed Practical Nurse
Clover Park Technical College
Tacoma, WA01.1996
Skills
- Leadership Mentoring
- Operational Efficiency
- Clinical Operations
- Infusion Management
Certification
- Daisy Nurse Leader Award Winner, 2023-01-01
- NAHQ, National Association of Healthcare Quality Certificate, 2022-07-01
- Strategies for Improving the Patient Experience, Oncology Practice Management, 2020-10-01
- CMOM, Certified Medical Office Manager, Oncology, 2019-09-01
- PICC Certification with PICC Excellence, 2015-01-01
- Daisy Award Winner Extraordinary Nurses, 2011-04-01
Military Service
United States Army, 1988-1998
Licenses
WA RN# 00173428
GA RN License Pending
Timeline
Director, Medical Oncology & Infusion
Wellstar Health System
01.2024 - Current
Regional Program Manager, Oncology
MultiCare Regional Cancer Center
03.2020 - 01.2024
Interim Regional Manager, Primary Care
MultiCare Health System
03.2020 - 01.2021
Clinic Manager, Oncology
MultiCare Regional Cancer Center
06.2016 - 03.2020
Clinical Supervisor, Infectious Diseases
Northwest Medical Specialties
06.2014 - 06.2016
Oncology Nurse Navigator
MultiCare Regional Cancer Center
12.2010 - 06.2014
Master of Science - Nursing
Western Governors University
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Tacoma Community College
Certificate - Licensed Practical Nurse
Clover Park Technical College
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