Alicia Eulo
Kennesaw,GA
Summary
Dedicated service advocate with strong skills in client relationship management and operational effectiveness. Committed to addressing member concerns promptly, ensuring high levels of customer satisfaction through effective problem resolution.
Overview
16
16
years of professional experience
Work History
Sr. Service Advocate
Aetna
Work From Home
12.2021 - Current
- Led initiatives to streamline case management processes, resulting in increased operational efficiency.
- Collaborated with cross-functional teams to resolve complex member inquiries, ensuring timely resolutions.
- Enhanced customer satisfaction by efficiently addressing and resolving complex inquiries and concerns.
Care Concierge
CVS Health
Kennesaw, GA
10.2018 - 12.2021
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated guest services, ensuring seamless check-in and checkout processes.
- Assisted in managing daily operations of concierge desk, prioritizing tasks effectively.
- Trained new staff on customer engagement strategies and operational procedures.
Shift Supervisor
CVS Health
Woodstock, GA
01.2019 - 10.2019
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Managed team scheduling, optimizing labor resources for peak efficiency.
- Trained new staff on operational protocols and customer service standards.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Collaborated with management to develop strategies for improving workflow and service delivery.
Kay Jewelers
Sales
Woodstock, GA
02.2018 - 11.2018
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Key Holder
Kaminski Jewelers
Marietta, GA
01.2010 - 11.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Chattahoochee Technical College
Marietta, GASkills
- Client relationship building
- Customer service expertise
Languages
Spanish
Full Professional
Timeline
Sr. Service Advocate
Aetna
12.2021 - Current
Shift Supervisor
CVS Health
01.2019 - 10.2019
Care Concierge
CVS Health
10.2018 - 12.2021
Kay Jewelers
Sales
02.2018 - 11.2018
Key Holder
Kaminski Jewelers
01.2010 - 11.2017
High School Diploma -
Chattahoochee Technical College