Alicia Finch
Statesboro
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
South Georgia Immediate Care
02.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Front End Lifestyles Concierge
Aspire Lifestyles
01.2022 - 01.2023
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Customer Service Representative
South Georgia Immediate Care
07.2020 - 06.2021
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Hostess
Savannah Riverboat Cruises
07.2019 - 01.2020
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
High School Diploma -
Emanuel County Institute
Twin City, GA05.2016
Skills
- Retail Sales Customer Service
- Microsoft Excel
- Report Transcription
- Medical Terminology Knowledge
- Credit Card Payment Processing
- Managing Multiple Tasks
- Multi-Line Telephone Operation
- Customer Consulting
- Refund Processing
- Professional Telephone Demeanor
- Recordkeeping Strengths
Timeline
Customer Service Representative
South Georgia Immediate Care
02.2023 - Current
Front End Lifestyles Concierge
Aspire Lifestyles
01.2022 - 01.2023
Customer Service Representative
South Georgia Immediate Care
07.2020 - 06.2021
Hostess
Savannah Riverboat Cruises
07.2019 - 01.2020
High School Diploma -
Emanuel County Institute
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