Alicia Franklin
Dallas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dyslexia Intervention Specialist
Georgia Cyber Academy
01.2022 - Current
- Collect and review student data in order to place students in appropriate interventions
- Research dyslexia content and interventions in order to train teachers and provide interventions for students
- Conduct screeners to identify dyslexia characteristics of students
- Create presentations and provide professional development to other teachers.
- Prepared accurate case history records.
Reading Coordinator
Cobb County School District (CCSD)
02.2020 - 10.2021
- Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
- Planned and monitored implementation of technology-based learning programs.
- Designed course materials and supported implementation.
Teacher
Polk County Schools
03.2018 - 12.2019
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension
- Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement
- Introduced new technology to classrooms, maximizing student progress and understanding of grade level curriculum.
- Incorporated multiple types of teaching strategies into classroom.
Guest Service Agent
Cabins For You
12.2017 - 03.2018
- Responded to guests, including email, telephone and in-person inquiries
- Managed guest check-in and check-out procedures, reservations and payments
- Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
- Collected room deposits, fees, and payments.
Lead Teacher/Curriculum Coordinator
International Academy Of Smyrna
01.2014 - 09.2017
- Instructional techniques
- Set guidelines for teacher performance, lesson planning and compliance with established procedures.
- Designed, implemented, and managed successful training programs to meet department and school needs.
- Collaborated with administrators to determine course objectives.
Library Clerk
Hiram Library
09.2013 - 01.2014
- Compiled and maintained circulation, material and equipment records
- Handled in-person and telephone requests for information and materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
Teacher Student
Gulfport County Schools
08.2012 - 05.2013
- Developed individualized lesson plans based on each student's IEP goals
- Prepared unit and lesson plans for courses of study, following curriculum guidelines and common core standards.
- Worked with classroom teacher to learn about current standards and best practices.
- Cultivated positive relationships with administration, teaching staff, and students.
Education
Master of Science - Curriculum And Instruction
University of Southern Mississippi
Hattiesburg, MS08.2016
Bachelor of Science - Elementary Education
University of Southern Mississippi
Long Beach, MS12.2011
Skills
- Data collection processes Presentations
- Documentation and reporting Dedicated team player
- Event planning Analyzing data
- Exceptional writing skills Technology-based learning tools
- Microsoft Office Suite expert Record keeping
- Curriculum Development
- Intervention Strategies Proficiency
- Proficient in Google Suite
- Scheduling
- Customer Service
- Community Relationship Building
- Problem-Solving
Accomplishments
- Graduated with honors
- Received the Mayor's Educator Award
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Trained fellow teachers on the procedures for completing Individual Education Plans.
Certification
- Teaching Certification, 11/01/21
- Property and Casualty License, 11/01/23
- Life and Health Insurance, 11/01/23
Timeline
Dyslexia Intervention Specialist
Georgia Cyber Academy
01.2022 - Current
Reading Coordinator
Cobb County School District (CCSD)
02.2020 - 10.2021
Teacher
Polk County Schools
03.2018 - 12.2019
Guest Service Agent
Cabins For You
12.2017 - 03.2018
Lead Teacher/Curriculum Coordinator
International Academy Of Smyrna
01.2014 - 09.2017
Library Clerk
Hiram Library
09.2013 - 01.2014
Teacher Student
Gulfport County Schools
08.2012 - 05.2013
Master of Science - Curriculum And Instruction
University of Southern Mississippi
Bachelor of Science - Elementary Education
University of Southern Mississippi
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