Alicia Kidd Williamson
Jonesboro
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Medical Office Assistant
Cumberland Womens Health Center
Smyrna
05.2023 - Current
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Provided guidance to patients regarding their care plan or treatment options.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Managed medical records using an electronic health record system.
- Collected payments from patients for services rendered.
- Greeted patients and visitors in a professional and friendly manner.
- Prepared patient charts prior to each appointment.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Verified insurance coverage for each patient visit.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Maintained a clean work environment by adhering to infection control protocols.
- Processed referrals for specialist visits or diagnostic tests.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Administered injections, immunizations, medications, or treatments as directed by physician protocol.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Submitted diagnosis and procedure codes for insurance companies.
Education
Practical Nursing
University of New Orleans
New Orleans, LASkills
- Communication
- Multitasking
- Microsoft Word
- Flexible and adaptable
- Teamwork and collaboration
- Active listening
- Computer skills
- Clerical support
- Supervision and leadership
- Data entry
- Dependable and responsible
- Quality assurance
Timeline
Medical Office Assistant
Cumberland Womens Health Center
05.2023 - Current
Practical Nursing
University of New Orleans
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