Alicia Leffler
Villa Rica
Summary
Results-driven Operations Analyst at North American Credit Services Inc. with expertise in data analysis and operational efficiency. Successfully minimized errors in claims processing while enhancing accounts. Proven multitasker with strong problem-solving skills, adept at fostering collaboration and improving workflows to support organizational growth.
Overview
5
5
years of professional experience
Work History
Operations Analyst
North American Credit Services Inc.
07.2022 - Current
- Minimized errors in data entry by double-checking information before submitting claims to insurance companies.
- Aided in reducing accounts receivable days outstanding through diligent follow-up efforts on overdue accounts.
- Managed workload effectively, prioritizing tasks based on urgency and importance to maintain timely claim submissions.
- Collaborated with insurance companies to resolve discrepancies.
- Supported practice growth by effectively managing a high volume of claims without compromising quality.
- Maintained patient confidentiality by adhering to HIPAA guidelines during record review and billing processes.
Call Center Team Lead
Verida, Inc.
01.2022 - 06.2024
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Oversaw team of 25 agents focused on Medicaid calls.
- Handled multiple state contracts, learning all medicaid policies for NEMT.
Dispatch Manager
My Wife and Kids Transportation
04.2020 - 02.2023
- Fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Ensured smooth communication processes for better coordination between drivers, clients, and brokers.
Education
Associate of Applied Science - Health Information Management
Georgia Northwestern Technical College
Rome, GASkills
- Reporting skills
- Operational efficiency
- Workflow optimization
- Data analysis
- Epic EHR efficient, ICN and 277 rejections
- Multitasking
- Problem-solving
- Time management
Timeline
Operations Analyst
North American Credit Services Inc.
07.2022 - Current
Call Center Team Lead
Verida, Inc.
01.2022 - 06.2024
Dispatch Manager
My Wife and Kids Transportation
04.2020 - 02.2023
Associate of Applied Science - Health Information Management
Georgia Northwestern Technical College
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