Alicia Marrero
Eatonton
Summary
Dynamic dispatcher with proven expertise at Putnam County Sheriff's Office, excelling in high-stress environments. Skilled in data entry and customer service, I enhanced emergency response times and improved record accuracy. My attention to detail and effective communication fostered teamwork, ensuring timely assistance and a well-prepared team of professionals.
Overview
2026
2026
years of professional experience
Work History
Dispatcher
Putnam County Sheriff's Office
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
Truck Driver
Attaway Hauling
01.2014 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Clerical Worker
Putnam County Board Of Commissioners Ga
03.2007 - 11.2013
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Improved office efficiency by streamlining filing systems and organizing document storage.
- Maintained inventory of office supplies, placing timely orders to prevent shortages and reduce downtime.
Education
General -
Putnam County High School
Eatonton, GA05.1992
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatching procedures
- Prioritizing calls
- Customer relations
- Updating logs
Timeline
Truck Driver
Attaway Hauling
01.2014 - Current
Clerical Worker
Putnam County Board Of Commissioners Ga
03.2007 - 11.2013
Dispatcher
Putnam County Sheriff's Office
General -
Putnam County High School
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