Alicia Moreno
Lawrenceville
Summary
Dynamic and motivated professional seeking a challenging position that fosters growth and skill acquisition. Eager to contribute to a collaborative team environment while leveraging expertise to drive results. Committed to continuous learning and professional development, ensuring adaptability in a fast-paced work setting. Passionate about embracing new challenges that enhance both personal and organizational success.
Overview
13
13
years of professional experience
Work History
Insurance Agent
American Family Insurance - Reyes Agency
Lawrenceville, GA
03.2024 - 04.2025
- Streamlined claims processing procedures, improving turnaround times for clients.
- Analyzed market trends to adjust policy offerings and maintain competitive edge.
- Fostered long-term relationships with clients through regular follow-ups and support.
- Implemented sales strategies that increased client acquisition and retention rates.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Insurance Agent
AllState - The Dietrich Agency
Lawrenceville, GA
09.2020 - 02.2024
- Developed comprehensive insurance policies tailored to client needs.
- Conducted thorough risk assessments to identify potential coverage gaps.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Led training sessions for new agents, enhancing team knowledge and performance.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Cross-sold insurance products to existing clients to reach sales targets.
Insurance Agent
The Selcis Agency
Lilburn, GA
04.2018 - 06.2020
- Assisted customers with inquiries and concerns to enhance satisfaction. Supported team members in resolving customer issues efficiently. Facilitated communication between customers and management for effective problem-solving.
- Assisted in achieving sales targets through customer engagement and support. Facilitated communication between teams to enhance product knowledge and service delivery. Supported sales initiatives by organizing promotional events and materials.
Bilingual CSR
Aaron's
Lawrenceville, GA
02.2018 - 04.2018
- Assisted customers with inquiries and resolved issues promptly. Supported team members in delivering exceptional service. Provided guidance to customers on product usage.
- Delivered exceptional customer service in both English and Spanish, enhancing client satisfaction and retention.
- Resolved customer inquiries efficiently, utilizing CRM systems to track interactions and follow up promptly.
Bilingual Human Resources Clerk
Keystone Foods
Camilla, GA
06.2015 - 11.2017
- Facilitated daily administrative operations within HR department.
- Assisted in evaluating candidates for various roles. Supported hiring teams in the candidate selection process. Facilitated interviews to identify qualified applicants.
- Assisted with completion of new hire documentation. Supported onboarding processes for incoming employees. Facilitated organization of essential paperwork for new staff.
Bilingual CSR
Budk World Wide
Moultrie, GA
08.2012 - 03.2017
- Processed phone and mail orders efficiently. Assisted customers with order placements via phone and mail.
- Assisted in translating documents to ensure clarity and understanding across teams. Supported translation efforts to facilitate communication between diverse groups. Aided in the translation process to enhance accessibility of information.
Education
MBA - Human Resources
Abraham Baldwin Agricultural College
Tifton, GA05-2012
High School Diploma -
Colquitt County High School
Moultrie, GA 05-2011
Skills
- Strong customer service abilities
- Bilingual in Spanish and English
- Adaptable learner
- Licensed insurance agent
- Professionalism and ethics
- Data entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Agent
American Family Insurance - Reyes Agency
03.2024 - 04.2025
Insurance Agent
AllState - The Dietrich Agency
09.2020 - 02.2024
Insurance Agent
The Selcis Agency
04.2018 - 06.2020
Bilingual CSR
Aaron's
02.2018 - 04.2018
Bilingual Human Resources Clerk
Keystone Foods
06.2015 - 11.2017
Bilingual CSR
Budk World Wide
08.2012 - 03.2017
MBA - Human Resources
Abraham Baldwin Agricultural College
High School Diploma -
Colquitt County High School