Alicia Sivell
Atlanta
Summary
Accomplished and results-driven residential property management professional with eleven years of experience. Exceptionally qualified in service-based positions requiring an emphasis on customer and client satisfaction. Strong interpersonal skills: effective collaboration with owners, management, vendors, colleagues, and clients to build positive and cohesive business relationships. Multi-tasking and solid organized individual able to effectively prioritize daily. A professional ready to embrace new challenges and contribute to the organization's overall success.
Overview
5
5
years of professional experience
Work History
Executive Assistant
Rezy Services
08.2023 - Current
- Provided high-level administrative support to Chief Revenue Officer and Owner.
- Prepared and distributed meeting agendas, minutes, and follow-up action items, ensuring timely communication and execution of tasks.
- Developed and implemented efficient office processes and systems, improving workflow and increasing productivity.
- Acted as a liaison between executives and internal/external stakeholders fostering strong professional relationships
- Managed special projects, conducted research and complied reports to assisted executives in decision-making and strategic planning
Regional Manager
WS Living
06.2022 - 08.2023
- Portfolio Management: Successfully managed operations of a diverse portfolio of multifamily properties spanning the Florida, Georgia, and Alabama regions. Achieving occupancy rates above 90% and increasing overall property value.
- Financial Acumen and Budgeting: Developed and maintained operating budgets, resulting in ROI through efficient resource allocation and expense management.
- Tenant Relations and Retention: Fostered strong tenant relationships, leading increase in tenant retention rated and improved community satisfaction.
- Staff Training and Development: Led training for properties staff, enhancing team performance and customer service skills, resulting in improved operational efficiency.
Regional Manager
Sureste Property Services
07.2021 - 06.2022
Property Manager
Sureste Property Services
11.2020 - 07.2021
Assistant Property Manager
The Life Properties
06.2019 - 11.2020
Education
High School Diploma -
Northgate High School
Newnan, GA05.2013
Skills
- Goal Oriented
- Property and Performance Assessments
- Capital Projects Management
- Community Outreach Programs
- Interior and Exterior Renovations
- Property Accountability
- Social Media Engagement
- Staff Management (30 employees)
- Customer and Vendor Relations
- Property Management Software: Yardi, Appfolio, Entrata, ResMan, RealPage, and Onsite
- Distressed Property Improvements
- Managing Garden and High-Rise Communities
- Contract(s) negotiation
- Microsoft Office
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Conventional, HUD, and tax credit property managing
- Meticulous attention to detail
- Interpersonal Communication
- Budgeting on cash strapped properties
- Ensure proper permits and licenses are up-to-date
Timeline
Executive Assistant
Rezy Services
08.2023 - Current
Regional Manager
WS Living
06.2022 - 08.2023
Regional Manager
Sureste Property Services
07.2021 - 06.2022
Property Manager
Sureste Property Services
11.2020 - 07.2021
Assistant Property Manager
The Life Properties
06.2019 - 11.2020
High School Diploma -
Northgate High School
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