ALICIA WILMOT
Atlanta
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Proficient with client intake and case management, ensuring efficient and accurate client onboarding. Utilizes strong organizational skills and attention to detail to manage complex cases and streamline processes. Track record of fostering team collaboration and delivering excellent client service.
Overview
9
9
years of professional experience
Work History
Senior Intake Specialist
Topdog Law
01.2023 - Current
- Conducted initial client interviews to gather relevant information for case assessments.
- Handle high volume Inbound and outbound calls from potential clients.
- Maintain accurate and organized records of all client interactions, case details, and related documents. Input data into case management systems or databases for easy access and retrieval.
- Evaluate the potential viability of cases based on the gathered information and the qualifications of our partner firm.
- Participate in continuous guided and self directed training to stay updated on procedures, terminology, and best practices for client interaction.
Economic Self Sufficiency Specialist, US
Florida Department of Children and Families
01.2019 - 11.2022
- Handle inbound and outbound calls which includes
- Managing government funds, Computing and authorizing grant amounts based on financial and family status
- Determining program eligibility, Reporting cases where identity theft or fraud is suspected.
- Provide outstanding customer service skill to de-escalate and resolve all aspect of issues that may arise.
- Record legal inquiry and direct customer to appropriate departments for further assistance.
Sales Representative
Forever 21
01.2017 - 01.2019
- Arranged and display merchandise to promote sales.
- Compiled data to prepare reports and assist with sales forecasting.
- Maintained an up-to-date knowledge of industry developments and changes in competitive landscape.
Education
Bachelor of Science (B.S.) - Criminal Justice
Florida International University
Miami, FL, US11-2021
Certification - Pre-Law
Florida International University
Miami, FL, US07-2021
Skills
- Data Entry
- Follow-up skills
- Case Management
- Eligibility review
- Assertiveness
- Critical Thinking Skills
Timeline
Senior Intake Specialist
Topdog Law
01.2023 - Current
Economic Self Sufficiency Specialist, US
Florida Department of Children and Families
01.2019 - 11.2022
Sales Representative
Forever 21
01.2017 - 01.2019
Certification - Pre-Law
Florida International University
Bachelor of Science (B.S.) - Criminal Justice
Florida International University