Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

ALICISA GARY

Augusta

Summary

As an Administrative Support II with extensive experience with a proven ability to manage cross-functional teams. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized and possess solid communication skills that aid my ability to efficiently support upper management. A dedicated, organized, and results-driven professional credited with combining complex assignments and improving processes to increase proficiency and productivity. Strong expertise in grasping new concepts quickly to allow for effective delegation and improved profit margins. Highly experienced and accomplished in building mutually beneficial relationships with stakeholders at all levels.

Overview

20
20
years of professional experience

Work History

Identity & Driver Cred Spec 1

Department of Driver Services
05.2025 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.

Customer Service Representative I

Georgia Department of Labor
02.2025 - 03.2025
  • Answering a high volume of phone calls from job seekers, employers, and the general public.
  • Providing information about GDOL services, programs, and resources.
  • Assisting with inquiries related to unemployment benefits, job training, and other employment-related matters.
  • Taking and processing applications for unemployment benefits and other programs.
  • Escalating complex issues to appropriate GDOL staff.

Administrative Support Representative

ECPHD
09.2022 - 02.2025
  • Streamlined appointment scheduling processes, reducing patient wait times by enhancing service delivery for WIC clients.
  • Facilitated efficient document management, achieving an increase in files processed and organized within set deadlines.
  • Assisted in planning and executing team-building activities to foster a positive work culture.
  • Collaborated with cross-functional teams to organize successful company events, boosting employee engagement.
  • Ensured compliance with company policies and procedures through regular audits and checks.
  • Improved response time to incoming correspondence by implementing email prioritization system.
  • Increased office productivity by through streamlining daily processes.

Head Count

H&B FOOD SERVICE
08.2015 - 11.2021
  • Provided exceptional customer service with efficient, prompt transactions.
  • Maintained awareness of surroundings and secured cash to prevent potential losses.
  • Established and identified prices of goods, services, or admission, tabulating bills using calculators, cash registers, or optical price scanners.
  • Answered customer telephone calls promptly and appropriately.
  • Monitored checkout stations to ensure an adequate availability of cash and that they were staffed appropriately.
  • Balanced currency, coins, and checks in cash drawers at the end of my shift, calculating daily transactions using computers, calculators, or adding machines.

Deli Sales Associate

MILITARY DELI AND BAKERY SERVICE
04.2005 - 08.2015
  • Achieved an increase in deli sales by proactively engaging with customers and effectively promoting new products.
  • Streamlined inventory management processes that reduced waste levels by enhancing overall profitability for the deli department.
  • Delivered outstanding customer service by addressing inquiries and providing product recommendations, contributing to an improvement in customer satisfaction ratings.

Education

Associate of Science - General Studies, Behavioral Sciences Emphasis/Business Emphas

UNIVERSITY OF THE CUMBERLANDS
Williamsburg, KY
05.2025

High School Diploma - General Study

BASIX KNOWLEDGE ACADEMY
Decatur, GA
07.2023

Skills

  • CASH REGISTER
  • TIME MANAGEMENT
  • COMPUTER PROFICIENCY
  • ADAPTABILITY
  • CAREFUL AND FOCUSED
  • CUSTOMER SERVICE
  • COMMUNICATION
  • PROBLEM-SOLVING
  • ATTENTION TO DETAIL
  • SCHEDULING
  • FILING AND ORGANIZING
  • MULTI-TASKING
  • DISCOVERING OPTIMUM SOLUTIONS
  • DAILY DIRECTION PROVISION
  • QUICK RESPONSE
  • ACCURATE MONEY HANDLING
  • CASH DRAWER BALANCING
  • REGULATION
  • OPERATIONAL SEQUENCES

Timeline

Identity & Driver Cred Spec 1

Department of Driver Services
05.2025 - Current

Customer Service Representative I

Georgia Department of Labor
02.2025 - 03.2025

Administrative Support Representative

ECPHD
09.2022 - 02.2025

Head Count

H&B FOOD SERVICE
08.2015 - 11.2021

Deli Sales Associate

MILITARY DELI AND BAKERY SERVICE
04.2005 - 08.2015

High School Diploma - General Study

BASIX KNOWLEDGE ACADEMY

Associate of Science - General Studies, Behavioral Sciences Emphasis/Business Emphas

UNIVERSITY OF THE CUMBERLANDS

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