Alieena Jenkins-Dempsey
Oakwood
Summary
Detail-oriented professional with over 5 years of experience in security, guest services, and administrative support. Expertise in managing high-volume calls, shipping operations, and monitoring security systems. Strong skills in multitasking, maintaining records, and handling confidential information. Committed to enhancing operational efficiency and delivering exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Security Officer
Chateau Elan Resort & Winery
Braselton
04.2025 - Current
- Monitored CCTV/security camera systems to detect suspicious behavior and enhance property security
- Conducted hourly patrols to ensure safety, security, and compliance with property policies
- Enforce property rules, safety procedures, and access control policies
- Respond promptly to security concerns, disturbances, and emergency situations
- Monitor the fire alarm panel and respond appropriately to alarms, alerts, or emergencies
- Verified visitor access and maintained accurate logs to support security measures and incident response
- Fostered a welcoming atmosphere by ensuring safety protocols were followed throughout the property
- Communicate effectively with residents, management, maintenance staff, and emergency responders
- Report safety hazards, maintenance issues, and unusual incidents to management
- Maintain professionalism, situational awareness, and confidentiality while on duty
- Provided directions, assistance, and customer service support to guests.
Customer Service Representative
Walmart
Washington
07.2023 - 12.2024
- Addressed customer concerns, achieving high satisfaction rates with effective problem-solving.
- Introduced service protocols, cutting wait times and boosting customer experience.
- Managed customer transactions, enhancing satisfaction through efficient inquiry resolution.
- Operated cash registers and handled cash, credit, and debit transactions accurately.
- Assisted with merchandise restocking, pricing updates, and inventory management.
- Answered customer inquiries in person and over the phone.
- Promoted company services, programs, and special promotions to customers
- Collaborated with team members to ensure smooth daily store operations.
Customer Service Representative
Spectrum
Washington
12.2021 - 07.2023
- Answered and directed 100+ incoming calls daily while maintaining professionalism.• Strong computer skills, including Microsoft Word, Excel (spreadsheets, data entry, basic formulas), PowerPoint, Outlook, and Teams.
- Assisted customers with account inquiries and service issues, enhancing overall customer satisfaction.
- Provided product information to enhance customer understanding and satisfaction.
- Coordinated cross-department communication to expedite resolution of customer concerns.
- Resolved technical problems using company software tools and resources.
- Monitored and updated logs, reports, and incident documentation with a high level of accuracy.
Education
Southern School of Energy And Sustainability
Durham , NCSkills
- CCTV
- Shipping and Receiving
- Inventory Management
- Invoice processing
- Handling Sensitive Financial Information
- Sales Support & Order Processing
- Data Entry & Record Management
- Daily Reports
- Multitasking and Time Management
- Email and phone communication
- Team collaboration
- Problem - Solving
- Attention to detail
- Conflict Resolution
- Interpersonal Skills
- Microsoft Office Suite
References
References available upon request.
Timeline
Security Officer
Chateau Elan Resort & Winery
04.2025 - Current
Customer Service Representative
Walmart
07.2023 - 12.2024
Customer Service Representative
Spectrum
12.2021 - 07.2023
Southern School of Energy And Sustainability