Alijah Thomas
Atlanta
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
New Vehicle Delivery Specialist
Tesla
02.2025 - Current
- Operated delivery vehicles to transport parts and products efficiently.
- Coordinated with team members to ensure timely deliveries and pickups.
- Assisted in inventory management by tracking incoming and outgoing shipments.
- Communicated with customers to confirm delivery schedules and address inquiries.
Team Lead
Building Supply Association
03.2023 - 12.2024
- Coordinated logistics for product deliveries to improve efficiency and service.
- Trained new staff on company policies and operational procedures.
- Facilitated communication between departments to resolve operational issues.
Service Advisor Assistant
Hardy Ford
05.2022 - 03.2023
- Assisted customers in understanding service options and recommendations.
- Coordinated service appointments and maintained scheduling for technicians.
- Communicated with customers regarding vehicle status and repair updates.
- Handled customer inquiries and resolved issues promptly and professionally.
Customer Service Representative
Walmart
03.2020 - 05.2021
- Assisted customers with inquiries and resolved issues promptly.
- Provided detailed product information to enhance customer understanding.
- Managed customer accounts and updated records in the database.
Education
Associate of Applied Science - Digital Marketing
Kennesaw State University
Kennesaw, GASkills
- Customer relationship management
- Effective communication
- Logistics optimization
- Service appointment scheduling
- Delivery coordination
- Inventory management
- Quality assurance
- Active listening
- Data entry
- Problem-solving
- Inbound and outbound calling
- Client relations
Certification
- Cpr/Aed
- Digital Marketing
Timeline
New Vehicle Delivery Specialist
Tesla
02.2025 - Current
Team Lead
Building Supply Association
03.2023 - 12.2024
Service Advisor Assistant
Hardy Ford
05.2022 - 03.2023
Customer Service Representative
Walmart
03.2020 - 05.2021
Associate of Applied Science - Digital Marketing
Kennesaw State University