Aliki Barden
Macon
Summary
Experienced Correctional Officer III with a strong background in inmate supervision, policy enforcement, and emergency response. Known for calm de-escalation, quick decision-making, and maintaining safe, secure operations in high-pressure settings.
Overview
16
16
years of professional experience
Work History
Correctional Officer III
Georgia Department of Correction
Forsyth, GA
10.2019 - Current
- Supervised inmate movement and maintained facility security during daily operations.
- Conducted counts, searches, and contraband inspections to enforce correctional policies.
- Monitored inmate behavior and intervened quickly during disruptive or unsafe incidents.
- Escorted inmates securely to programs, medical appointments, and restricted areas.
- Responded to emergencies using approved procedures and communication protocols.
- Applied de-escalation techniques to resolve conflicts and reduce security risks.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted routine and emergency head counts.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
Assistant Manager
World Finance
Fort Valley, GA
05.2014 - 08.2019
- Managed daily branch operations, ensuring accurate loan processing and customer account maintenance.
- Reviewed loan applications for completeness, documentation accuracy, and policy compliance.
- Supported staff coaching on collection procedures, customer service, and office workflows.
- Resolved escalated customer issues, preserving relationships and supporting payment arrangements.
- Monitored cash handling, balancing procedures, and secure office controls.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Emergency Road Service Dispatcher
GEICO
Macon, GA
06.2012 - 03.2014
- Dispatched emergency road service calls, coordinating towing, lockout, jump-start, and fuel-delivery assistance.
- Assessed caller needs quickly, prioritizing urgent roadside cases and safety-critical situations.
- Coordinated with service providers to secure timely response and accurate job completion.
- Documented service details in dispatch systems, maintaining accurate records and status updates.
- Guided newer dispatchers on call handling, system navigation, and service protocols.
Insurance Customer Service Representative
South Atlanta Endodontics Specialists
Atlanta, GA
03.2011 - 02.2014
- Verified dental insurance benefits and coverage details for endodontic treatment
- Processed claims, pre-authorizations, and coordination of benefits with accuracy
- Communicated coverage estimates and payment expectations to patients clearly
- Resolved insurance discrepancies by contacting carriers and updating account records
- Maintained HIPAA-compliant records and supported consistent front office operations
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Education
Associate of Science - Funeral Science
Gupton-Jones School of Mortuary Science
Decatur, GA08-2003
High School Diploma -
Mary Persons High School
Forsyth, GA05-1987
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Policy enforcement
- Correctional facility procedures
- Safety and security enforcement
Timeline
Correctional Officer III
Georgia Department of Correction
10.2019 - Current
Assistant Manager
World Finance
05.2014 - 08.2019
Emergency Road Service Dispatcher
GEICO
06.2012 - 03.2014
Insurance Customer Service Representative
South Atlanta Endodontics Specialists
03.2011 - 02.2014
Associate of Science - Funeral Science
Gupton-Jones School of Mortuary Science
High School Diploma -
Mary Persons High School