Alisa Jones
Fairburn
Summary
Results-driven Quality Auditor at DP World with expertise in quality control processes and internal auditing. Proven track record of enhancing product quality through meticulous audits and compliance adherence. Strong communicator with a knack for delivering exceptional customer experiences, leveraging in-depth product knowledge to boost sales and ensure accuracy.
Overview
2026
2026
years of professional experience
Work History
Quality Auditor
DP World
01.2024 - Current
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Audited activities of workers on production lines and shipping and receiving.
- Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
Call Representative
Arise
07.2020 - 11.2023
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
Retail Sales Associate
Target
2019 - 08.2020
Education
Tricities High School
East Point, GASkills
- Quality control processes
- Written reports
- Internal auditing
- In-process inspection
Timeline
Quality Auditor
DP World
01.2024 - Current
Call Representative
Arise
07.2020 - 11.2023
Retail Sales Associate
Target
2019 - 08.2020
Tricities High School