Alisa Thomas
Richmond Hill
Summary
Compassionate Phlebotomist known for maintaining high productivity levels and efficiently completing tasks. Specialize in venipuncture, specimen collection, and patient communication, ensuring comfort and clarity during procedures. Excel in time management, adaptability, and empathy, skills that enhance patient experience and streamline laboratory operations.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Phlebotomist
HCA
Savannah
03.2024 - Current
- Processed samples accurately and efficiently.
- Responded quickly and effectively to emergency situations.
- Provided excellent customer service while interacting with patients.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Performed venipuncture and other blood collection procedures according to established standards.
- Verified patient information prior to specimen collection.
- Monitored inventory levels of supplies used in phlebotomy services.
- Performed quality control tests on collected specimens.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Assisted in the training of new phlebotomists.
- Followed all safety protocols when handling hazardous materials.
- Maintained accurate records of collected specimens and test results.
- Prepared specimens for transport to external laboratories.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Senior Team Lead
Grifols Biomat USA
Savannah
10.2012 - 09.2023
- Ensured compliance with company policies, safety regulations, and industry standards at all times.
- Assessed new technologies or methods for potential use within the team's workflow process.
- Maintained up-to-date records of work progress, ensuring accuracy of data entry and reporting.
- Developed training materials for new employees on how to complete their assigned tasks efficiently.
- Provided technical support to team members when needed, troubleshooting issues and resolving conflicts.
- Conducted regular meetings with team members to discuss progress and identify areas for improvement.
- Participated in recruitment activities such as interviewing candidates and making hiring decisions.
- Collaborated with management to develop strategies for improving efficiency and productivity of the team.
- Managed and trained a team of 10 staff members, providing daily guidance on tasks and projects.
- Monitored performance of team members, providing feedback and coaching where necessary.
- Coordinated with other departments to ensure that all project deadlines were met.
- Developed and implemented procedures to ensure consistency in workflow across the team.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Maintained daily inventory to facilitate successful material distribution.
- Oversaw training and development programs to enhance team skills and knowledge.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Offered training and support to keep team members motivated and working toward objectives.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Education
Phlebotomy Program License. -
Reading Area Community College
Reading, PA08-2012
CNA - Certify, Nurse's Assistant.
Reading Area Community College
Reading, PA06-2003
High School Diploma -
Reading Senior High
Reading, PA06-1990
Skills
- Venipuncture techniques
- Specimen preparation
- Patient information verification
- Quality control testing
- Emergency response
- Customer service
- Team training
- Conflict resolution
- Data entry
- Effective communication
- Order of draw
- Geriatric phlebotomy
- Patient care
- Blood component separation
- Therapeutic phlebotomy
- Multi-sample collection
- Blood culture collection
- Blood collection techniques
- Proper labeling
- Laboratory procedures understanding
- Blood collection
- Specimen labeling procedures
- Hemoglobin testing
- Infection control
- Recording data
- Patient confidentiality
- HIPAA compliance
- Process improvement initiatives
- Donor screening
- Capillary puncture
- Communication
- Butterfly needle technique
- Skin puncture
- Sanitation and sterilization
- Venipuncture expertise
- Venipuncture and capillary puncture
- Specimen handling
- Quality assurance
- Regulatory compliance
- Patient support
- Venipuncture
- Sample labeling
- Staff management
- Sample and specimen collection
- Butterfly Needle Use
Timeline
Phlebotomist
HCA
03.2024 - Current
Senior Team Lead
Grifols Biomat USA
10.2012 - 09.2023
Phlebotomy Program License. -
Reading Area Community College
CNA - Certify, Nurse's Assistant.
Reading Area Community College
High School Diploma -
Reading Senior High