Alise Akridge
Covington
Summary
Adept at fostering customer loyalty and streamlining operations, I leveraged my problem-solving prowess and exceptional customer service skills at Hobby Lobby to enhance satisfaction and operational efficiency. My strategic planning abilities and proficiency in CRM software underpin a track record of boosting retention rates and improving financial accuracy, demonstrating a commitment to excellence and team success.
Overview
5
5
years of professional experience
Work History
Sales Associate
Hobby Lobby
06.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Customer Service Manager
Hobby Lobby
06.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Bookkeeper
Hobby Lobby
06.2024 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Assisted with cost reduction by identifying unnecessary expenses through detailed financial analysis.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
- Facilitated smoother audits by maintaining organized financial records and documentation.
- Facilitated better cash management, closely monitored cash flow statements.
- Input financial data and produced reports using Software.
Assisted Manager
Dollar General
05.2020 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Sales Associate
Dollar General
05.2020 - 07.2020
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Newton High School
Covington, GA05.2020
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash handling accuracy
- Client service
- Conflict resolution
- Product sales
- Complex Problem-solving
- POS system operation
- Meeting deadlines
- Professional demeanor
- Adapt to diverse groups
- Strategic planning
- Inventory tracking
- Building rapport
- Inventory control
- Policy and procedure adherence
- Order processing
- Display setup
- Brand promotion
- Negotiation tactics
- Product promotions
- Business development
- Persuasion techniques
- Fraud detection
- CRM software proficiency
- Client account management
- Money transfer systems
- Friendly and outgoing
- Task prioritization
- Feedback implementation
- Contact follow-up
- Reading comprehension skills
Timeline
Sales Associate
Hobby Lobby
06.2024 - Current
Customer Service Manager
Hobby Lobby
06.2024 - Current
Bookkeeper
Hobby Lobby
06.2024 - Current
Assisted Manager
Dollar General
05.2020 - 07.2020
Sales Associate
Dollar General
05.2020 - 07.2020
High School Diploma -
Newton High School
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